Dedicated Client Services Senior Manager - Global Payments & Liquidity Service, Financial Institutions

About this role:

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace a workplace where everyone feels valued and inspired. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wells Fargo’s Global Payments & Liquidity (GPL) team is an integrated, forward-looking product organization with end-to-end payments, data, liquidity and associated lending solutions that enable our clients to achieve their business objectives in an evolving digital world. 

In this role, you will:

• Manage the relationship support function for a large regional banking office or multiple offices
• Manage the end-to-end customer experience including onboarding and extensive problem-solving
• Participate in the identification and maximization of growth opportunities and on-site calls with Relationship Managers
• Identify and recommend opportunities for process improvement and risk control development
• Oversee customer operations which may include initiation and accuracy of loan documentation
• Oversee a compliance monitoring program and evaluate the results, ensuring achievement of a satisfactory rating on all audits, working with business management to resolve issues, and address deficiencies
• Complete all required assessments, exercises, training, and affirmations in accordance with Bank Policies and Audit requirements, including Business Continuity Planning
• Determine appropriate strategy and actions to meet objectives
• Interpret and develop policies and procedures to effectively interact and negotiate with management, teams, and customers
• Collaborate and influence all levels of professionals including more experienced managers
• Lead team to achieve objectives
• Manage allocation of people and financial resources for Business Relationship Support
• Develop and guide a culture of talent development to meet business objectives and strategy

Required Qualifications:

• 6+ years of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 3+ years of management or leadership experience

Desired Qualifications:

• Leads client service teams across EMEA, APAC, and LATAM, with demonstrated success in navigating regional regulatory environments, cultural nuances, and operational complexities 
• Manages cross-border client relationships and coordinates service delivery across time zones and jurisdictions
• Experience working with regulated Financial Institutions, Non Bank Financial Institutions or International payments
• Manages complex client portfolios, resolves escalations, and drives strategic initiatives that enhance client satisfaction and retention.
• Collaborates effectively with cross-functional teams—including product, implementation, onboarding, and operations—to deliver seamless client experiences.

Job Expectations:

• Hybrid Schedule

• This position is not eligible for Visa sponsorship

• This position is a hybrid work model.  Must be willing to work out of the office approximately 3 days a week'

• Travel up to 10%

Pay Range
 

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.

$119,000.00 - $224,000.00

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Posting End Date:

21 Sep 2025

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity