Customer Financial Services Specialist

This position’s primary function is to support the Customer Financial Services Department in the administration of the collections process, cash application and deduction management process as well as the day to day maintenance of the accounts in support the sales goals of CCM and its divisions, while minimizing risk of bad debt. Assist CFS team in the credit approval process.

 

Duties and Responsibilities:

• Manage the inflow of customer calls and provide assistance to the CFS team
• Assist the cash application process by post incoming checks to accounts in our multiple companies with accurate code classification to assign customer chargebacks and short pays
• Research unapplied cash and engage all necessary areas until resolution is achieved
• Place calls to customers to determine cause for short pays, obtain remittance advice or have a remit to address correction as needed to accurately complete the cash application process
• Research historical cash application issues as needed and requested by CFS team member(s)
• Develop and maintain constructive working relationships with the CFS team and other departments to effectively bring resolution to cash application and other external and internal matters
• Assist in the Lock Box download process, help identify and resolve any system issues with the cash application process.
• Promptly provide any requested documentation to external and internal customers (Invoice, Statement Copies and Credit references)
• Processing Credit Card and Check by Phone payments
• Assist on Month-end duties to include reconciliation of cash accounts as requested
• Generate SOST and Fax to E-mail reports daily and resend any failed documents (Invoices)
• Assist in the collection of documents and scan to customer files as requested by the CFS team.
• Set up CIA and COD accounts for all divisions of CCM
• Provide backup assistance monitoring accounts on an as needed basis, flag accounts failing credit validation, place orders on hold or release orders in accordance to our credit/collection policy. Document collection activity.
• Generate the Credit Data Extract for automatic transmission to our credit group as required.
• Assists in the preparation of annual customer account credit reviews in compliance with credit policy.
• Participate on teams projects as directed.

 

Knowledge, Skills & Abilities:

 

Essential Full Performance Knowledge:

• Must possess working knowledge of credit/collections and cash application in order to support the core duties of the job, department goals as well as company objectives.
• Working knowledge of SAP, highly desirable
• Working knowledge of GETPAID or similar bolt-on collection software
• Functional knowledge of Bizhub, scanning and document management software

 

Essential Full Performance Skills:

• Self-starter
• Must possess outstanding customer service and communication skills.
• Must be able to effectively prioritize work-load in a fast-paced environment and be a team player in a department of ever-changing priorities.
• Essential Full Performance Abilities:
• Must have the ability to effectively and professionally communicate and interact with customers and all levels of business management to achieve the best possible result, with the goal of preserving the customer relationship and “making the sale” whenever possible.
• Ability to accurately calculate cash discounts
• Have a clear understanding of the importance of accurate cash postings
• Must be an effective problem-solver when presented with a situation that is out of the ordinary
• Exceptional attention to detail
• Assist in the collection of credit documents.

 

 

Education & Experience Requirements:

 

Education: High School Diploma required. Associate Degree preferred

 

Plus: 1-3 years of credit & collection experience

 

Work Environment/Time Worked: