Venue Guest Services Supervisor

Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide.  Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! 

JOB SUMMARY:
The Hollywood Palladium is seeking a Guest Services Supervisor. The Guest Services Supervisor is responsible for supervising and coordinating activities of the Guest Services team within the venue. Duties may also include additional functions under the direction of the Event Staff Manager and/or Experience Manager.

WHAT YOU WILL DO:

• Direct and supervise Guest Services staff and other employees performing similar services as directed.
• Provide exceptional guest service by greeting and assisting guests and responding to guest inquiries and complaints.
• On an ongoing basis, lead and train staff to include assisting in staffing positions to ensure that all staff members are well-informed on event specific details.
• Assist with managing breaks.
• Assist management to ensure compliance with all venue policies and procedures to include all safety regulations.
• Oversee productivity and work assignments of the guest services staff and communicate with the designated Manager any challenges and status of all assignments prior to the conclusion of the shift.
• Partner with fellow crew members at the end of show to close the venue- this may include participation in our post-show pick, picking up and properly storing event equipment such as bike rack, POS systems, and other supplies.
• Assist in coaching fellow crew members to build and develop skills to improve venue and guest experience.
• Assign and schedule team members to specific duties.
• Other tasks as assigned by the venue management team.

SKILLS & REQUIREMENTS: 

• At least 2 years in guest services, customer service and/or communications.
• Creative thinker and problem solver.
• Excellent verbal, written and interpersonal communication skills.
• Acute sense of judgment, tact, and empathy.
• A strong sense of teamwork and ability to execute programs.
• Position requires constant walking, climbing stairs, lifting and carrying 50 lbs+ and occasional sitting.

EQUAL EMPLOYMENT OPPORTUNITY 

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.  You will be working in an inclusive environment and be encouraged to bring your whole self to work.  We will do all that we can to help you successfully balance your work and homelife.  As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.  It’s talent that matters to us and we encourage applications from people irrespective o