Student Account Services Specialist
Tennessee Board of RegentsAbout the role
Title: Student Account Services Specialist
Number of Positions: 1
Department: Student Account Services
Classification: 3m on campus
Pay Rate: $35,340-$43,090/per year. Pay will be determined based on related work experience above required. To be considered in determining pay, all related work experience must be listed on the application.
Required Documents Needed to Upload at Time of Application: Resume, transcripts and three professional references.
Reference check requirements: Three (3) professional references, two (2) of which should be former or current supervisors and (1) professional reference.
Personal references (friends, clergy, customers, relatives) are not considered acceptable references.
A professional reference such as a previous or current co-worker may be used as one of the references.
Position Summary: The overall purpose of this job is to provide excellent customer service to students and other parties regarding account balances and accurately processing and receipting payments on customers’ accounts in accordance with TBR policy and state law. This includes maintaining and auditing information for student refund appeal forms submitted by students, determining eligible amounts and administering the State of Tennessee Dual Enrollment Lottery Scholarship program, determining fee waiver and exemption eligible amounts and posting to student accounts and maintaining records regarding payments.
Essential Functions:
20% Receipt payments to include determination of customers account number, charge type with code number, and payment type by using Banner or Touchnet cashier system when applicable. Perform data entry in student system and print receipt. Separate documents and distribute. Provide customer service for all customers in-person, on the phone and through the Student Accounts email address. Must be able to review student account to determine correct answers for questions regarding payments, account balance, tuition and fee charges, refunds, 1098T’s, local scholarships and other inquiries. Assist students who are dropped from their classes with re-instatement into their classes and payment of their tuition and fees. Prepare daily deposits. When needed take deposits to the bank.
15% Review PSCC bank account daily for deposits related to the VA33/Post 9/11 GI Bill. Post payments to student accounts and complete deposit. Analyze veterans accounts before refund of any VA33 funds to the student. Coordinate with the VA Certifying Official to answer any questions related to the payment or refunding of VA33 funds. Review all overpayment letters received from the Office of Veterans Affairs and return funds if necessary, following Veterans Affairs policies and procedures.
15% Verify eligibility, update TSAC FAST system and post State of Tennessee Dual Enrollment Lottery Scholarship awards to student accounts. Verify document accuracy and completeness, determine scholarship amount, enter awards on student accounts and reconcile to Student system report, process amount corrections, correspond with staff, students and outside authorizing agencies concerning problems and submit for payment to State of Tennessee.
10% Determine appropriate accounting entries and posting of monies received by mail, including verifications of supporting documentation for accuracy, verification of monies amount, determination of proper accounting entries, data entry of collections, and balance funds received before submission for deposit. Apply payments for monies received by Collection Agencies, including verifying money has been received by Collection Agency, applying payment to student accounts, applying collection fees to accounts if applicable, updating collection fee balance in Banner, and submitting receipt of payments to the appropriate staff.
10% Apply fee waivers and discount payments to student accounts. Enter waiver or discount amount and reconcile to Banner system reports. Verify document accuracy. Determine student eligibility using Banner or Touchnet cashier system. Process amount corrections. Prepare spreadsheets for billing. Correspond with human resources staff, students, and outside authorizing agencies concerning problems. Maintain files for audit. Scan files into the BDMS system. Complete a final audit of contract fee discount forms and billing spreadsheets. Set-up exemptions for non-contract fee waivers and fee discount forms by updating relevant detail codes and eligible dollar amounts every semester.
10% Assist with accounts receivable processes:
- Prepare and maintain documentation related to collectio
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