Legal Operations Processor - Writs & Levies

About this role:

Wells Fargo is seeking a Legal Operations Processor to join the Writs & Levies team in the Legal Services department as part of Global Operations. Learn more about the career areas and lines of business at wellsfargojobs.com.

In this role you will:

• Support various operational tasks relating to writs of garnishments, levies and other legal documents representing Wells Fargo
• Seek ways to improve customer service experience and determine proper course of action based on customer needs
• Perform moderately complex administrative, operational and customer support tasks
• Negotiate with external customers to assure resolutions and deadlines are met
• Provide training to less experienced Operational Legal Specialists
• Receive direction from supervisor and escalate non-routine questions
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
• Interact with internal customers
• Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirement

Schedule:

• Tempe, AZ:
  • Day shift with open ended requirement to support business needs and volumes, 8:15am MST/PST start time and end time varies
  • Monday-Friday
• Charlotte, NC:
  • Day shift with open ended requirement to support business needs and volumes, 9:15 am EST start time and end time varies
  • 4 days working 10 hours with Sunday, Wednesday, and Saturday off
• West Des Moines, IA:
  • Day shift with open ended requirement to support business needs and volumes, 8:15am CST start time and end time varies
  • 4 days working 10 hours with Sunday, Wednesday, and Saturday off
• Schedule subject to change based on business needs

Training:

• You will receive in-depth on-the-job training, and coaching to learn about Wells Fargo banking products, procedures, and services.
• Training will be for 6-8 weeks. You are required to attend the full duration of this paid 6-8 weeks of training.
• We’re open from Monday - Friday, 7:00 am -7:00 pm (EST). Your regular work schedule will be based on business need and may include working weekend days and some holidays.

Required Qualifications:

• 2+ years of Legal Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Previous experience in legal order processing
• Knowledge and understanding of processing and handling writs of garnishments and levies
• Ability to identify potential operational issues and legal risks
• Ability to read and interpret legal documents
• Intermediate Microsoft Office skills
• Ability to achieve high production and quality standards
• Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
• Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment

Posting Location:

• 1305 W 23rd St, TEMPE, AZ 85282
• 1525 W W T Harris Blvd, CHARLOTTE, NC 28262
• 800 S Jordan Creek Pkwy, WEST DES MOINES, IA 50266

Job Expectations:

• This position offers a hybrid work schedule
• Ability to work on-site at one of the posted work locations
• Overtime is based on business need and volume of the department, could be required

This position is not eligible for Visa sponsorship

Posting End Date: 

16 Mar 2025

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers