Technical Account Manager

Pico fuels the global capital markets community by providing exceptional market data services and customized managed infrastructure solutions.  As financial industry experts at the center of markets and technology, we help our clients efficiently scale their business and quickly access markets. From infrastructure to connectivity, we support our clients through the full trading lifecycle.  We are a global company headquartered in New York, with offices in Chicago, London, Singapore, Hong Kong and Tokyo.

 

Summary:
The Assistant Vice President, Technical Account Management, is responsible for supporting customers using our InRush market data and Trading Applications software. This role ensures efficient project rollouts and addresses technical inquiries, offering solutions or escalating them for further investigation. The AVP will also work on automating processes to enhance productivity within the team and organization.

 

Responsibilities:

• Support customers leveraging our InRush market data software and Trading Applications software by troubleshooting software bugs and designing new features.
• Conduct weekly meetings with customers to understand project rollouts and address technical issues.
• Troubleshoot customer-reported issues and offer resolutions or escalate them to the development team.
• Communicate customer requirements to the software development team for new feature design and development.
• Utilize Pico’s AWS cloud environment to test software releases and troubleshoot customer issues.
• Coordinate project deliveries with sales, engineering, and customers to meet deadlines.
• Create and implement tools to automate daily tasks, enhancing team efficiency and productivity.
• Identify and automate inefficient processes within the team and organization.
• Educate colleagues on the use of new tools to maximize productivity.

Qualifications:

• Bachelor's Degree in Computer Science or Information Technology.
• Technical understanding of software architecture, implementation design, and API usage.
• Experience with cloud environments, preferably AWS.
• Strong problem-solving and troubleshooting skills.
• Excellent communication and coordination abilities.
• Proven ability to automate processes and increase efficiency.

Be a part of Pico Family

Pico is an equal opportunity employer. Pico does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at Pico are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.