IT Support Specialist, Senior - (Hybrid - Seattle, WA)

Job Description

About the Role 

We're seeking an experienced Senior IT Support Specialist to provide dedicated white-glove technology support to Nordstrom's executive leadership team and their Executive Assistants. This role requires exceptional technical expertise combined with the discretion, professionalism, and communication skills necessary to work with C-suite executives in a fast-paced retail environment.  

This role is onsite. Candidates must be willing to work in office 5 days/week at Nordstrom's headquarters in Seattle, WA. 

A day in the life… 

• Provide premium, personalized IT support to executive leadership and their Executive Assistants 

• Serve as the primary technical point of contact for executive-level technology needs 

• Proactively manage and maintain executive devices, applications, and technology systems 

• Respond urgently to executive technical issues with minimal disruption to their schedules 

• Configure and deploy executive devices (MacOS, Windows, iOS, Android) 

• Provide on-site and remote support with flexibility for after-hours or urgent needs 

• Train executives and EAs on new technology, features, and best practices 

• Document executive support requests and resolutions in ServiceNow 

• Maintain confidentiality and exercise discretion with sensitive business information 

• Foster a positive and professional relationship with executives and their assistants, ensuring high levels of customer satisfaction 

• Potential for very limited travel 

• Escalation for junior team members 

You own this if you have… 

• 5+ years of IT support experience, with at least 2 years supporting executive-level users 

• Expert-level knowledge of MacOS, Windows 10/11 operating systems, Microsoft Office Suite, mobile operating systems (iOS, Android),  

• Experience with enterprise-level IT systems, including Active Directory, VPN, and remote desktop solutions 

• Knowledge of Microsoft 365, collaboration tools (Teams, Slack, Zoom), and cloud services 

• IT certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) 

• Proficient in PowerShell, with experience managing O365 and calendar access 

• Strong troubleshooting abilities for hardware, software, and connectivity issues 

• Exceptional communication skills with ability to translate technical concepts for non-technical executives 

• High level of professionalism, discretion, and confidentiality with a white-glove service mentality 

• Ability to remain calm and solution-focused under pressure 

• Proactive problem-solving approach with strong attention to detail, time management, and prioritization skills 

Expectations... 

• Demonstrate Nordstrom'