IT Supervisor, 1st Shift

Company Description

At Lakeshore, we create innovative learning materials and world-class guest experiences for teachers, parents and children. Since 1954, we’ve grown into a global community—with a thriving e-commerce business, multiple catalogs, 60+ retail stores, a peerless national sales force, plus international offices that support our preeminent supply chain division. But today we’re working better, smarter and faster than ever—and setting our sights even higher. We’re building an infrastructure designed for scalability, embracing data-driven decision-making and using technology to improve efficiency and ensure the best tools for the best work. Most importantly, we continue to invest in a diverse team of inquisitive top talent who fuel each other’s passions and curiosity, take risks, try new things, and believe that every new day brings opportunities for growth

Job Description

In a time of unprecedented expansion, we are seeking an IT Supervisor to join our team at our 1,000,000-square-foot distribution campus in Garland, Utah. The IT Supervisor will be the primary on-site support for key distribution center IT applications and technologies. Responsibilities include providing on-site support for our IT infrastructure, troubleshooting hardware and software issues, and providing support to level 1 and/or 2 IT support technicians to ensure uninterrupted workflow. In addition, the IT Supervisor will partner with other on-site resources to ensure effective IT service is provided to distribution center users and identify changes and opportunities that support a culture of continuous improvement. This position requires training in Midway, Kentucky, at one of our distribution centers with potential for additional on-site training at our headquarters in Carson, California. 

A day on the job looks like this: 

• Provide first- and second-level IT support for warehouse and distribution center operations, including troubleshooting hardware, software, network and system issues 
• Perform regular maintenance and updates on IT equipment, including computers, scanners, printers and mobile devices used in warehouse operations 
• Work closely with the operations team to understand workflow processes and identify opportunities for improving efficiency through IT solutions 
• Assist in the deployment and configuration of IT systems and equipment in the warehouse, ensuring compliance with company standards and security policies 
• Monitor system performance, identify potential issues and implement proactive solutions to prevent disruptions 
• Coordinate with vendors and external IT support for issue resolution and equipment procurement 
• Develop and maintain documentation for IT processes, systems and configurations specific to the warehouse environment 
• Provide guidance, direction and feedback to direct report(s) 
• Assist in the training of warehouse staff on the use of IT equipment and software, ensuring best practices in IT security and data protection 
• Participate in IT projects aimed at enhancing the technological capabilities of the distribution center and warehouse operations 

Qualifications

Got the skills and experience? Here’s what we’re looking for: 

• Bachelor’s degree in a related field 
• Associate degree in Information Technology, Computer Science or related field 
• 3+ years of experience in an IT support role, preferably within a warehouse, distribution center or manufacturing environment 
• Strong knowledge of computer hardware, software and networks, including familiarity with warehouse management systems (WMS) and logistics software 
• Excellent problem-solving skills and the ability to diagnose and resolve technical issues efficiently 
• Strong communication and interpersonal skills, with the ability to provide clear technical guidance to non-technical users 
• Highly motivated self-starter with strong verbal and written communication skills 
• Familiarity with industry standards and regulations related to IT in a warehouse environment 
• Possesses excellent attention to detail, operates with sense of urgency and has strong problem-solving skills 

Additional Information

And here’s our end of the bargain! 

• Competitive compensation based on skills and experience , plus a bonus plan
• Paid leave for new parents to support work/life balance and family bonding
• Excellent medical/dental and vision coverage—EPO, PPO and HSA
• 401(k) retirement plan with company contribution (because you will retire someday)
• Flexible benefits—choose what you like, ignore the rest
• Generous employee discount
• Casual dress…and we really mean it

At Lakeshore, we know our diversity makes us stronger, and whe