Associate Principal, Clinical Strategic Account Services (Remote)

Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change.

At Availity, we're not just another Healthcare Technology company; we're pioneers reshaping the future of healthcare! With our headquarters in vibrant Jacksonville, FL, and an exciting office in Bangalore, India, along with an exceptional remote workforce across the United States, we're a global team united by a powerful mission.

We're on a mission to bring the focus back to what truly matters – patient care. As the leading healthcare engagement platform, we're the heartbeat of an industry that impacts millions. With over 2 million providers connected to health plans, and processing over 12 billion transactions annually, our influence is continually expanding.

Join our energetic, dynamic, and forward-thinking team where your ideas are celebrated, innovation is encouraged, and every contribution counts. We're transforming the healthcare landscape, solving communication challenges, and creating connections that empower the nation's premier healthcare ecosystem.

Reporting into the Director, Strategic Account Services, the Associate Principal, Clinical Strategic Account Services will play a pivotal role in driving the success of our Clinical Solutions by leading strategic initiatives, managing strategic client relationships, and guiding cross-functional teams. This position requires a combination of strong leadership, deep industry knowledge, and technical acumen to help our clients optimize their processes while supporting the company’s growth objectives.

Sponsorship, in any form, is not available for this position.

Location: Remote, US
 

Why you want to work on this team:

• Be part of a team that is building out a clinical niche in the healthcare market space
• Enjoy  driving new growth streams for the company
• Passionate about delivering exceptional customer service and solutions to clients that will help drive ROI and decrease administrative burden

To be qualified for this position you:

• 7+ years in an account management role.
• BA, BS, or RN in any field or relevant job-related experience with demonstrated results.
• Possess a deep understanding of the clinical/data acquisition landscape of health plans and inter-plan operations.
• Have led strategy to implementation and have a proven ability to define a clear vision and roadmap that is challenging, but achievable and motivating to our clients and associates.
• Excellent communication, negotiation, and presentation skills.
• Understand financial acumen to drive profitable growth.
• Ability to build trust and approach problems from a curious, ready-to-learn perspective.
• Proven track record in strong change management with the ability to lead cross functional teams effectively through ambiguity.
• Work creatively and analytically in a time-limited, problem-solving environment.
• Demonstrate love for technology and keeping up with the rapid advances.
• Strong understanding of potential clinical use cases (Quality/HEDIS, Risk Adjustment, Population Health and Care Management, Utilization Management, and Claims Adjudication).
• Display thorough understanding of clinical data standards (e.g., Hl7v2, C-CDA, FHIR), their challenges, as well as API processing.
• Have a High Say / Do ratio.
• Believe in integrity and ethics.

You will set yourself apart with:

• Experienced Registered Nurse (RN) that has business operations expertise in the health plan/payer market
• Strong understanding of clinical standards such as HL7 or FHIR
• Proven track record in account management and experience working with C-Suite Executives

You will be:

• Overseeing a portfolio of high-value client accounts to establish and maintain strong operational partnerships. 
• Advising and guiding clients and partners on software solutions, integration concepts, and delivery techniques.
• Building out clinical success function and ROI stories to support revenue retention in close collaboration with the sales, product, and finance teams
• Engaging with customers to identify clinical case study opportunities that demonstrate ROI
• Promoting goodwill and long-term retention by driving operational excellence and offering tailored solutions. 
• Serving as the primary operational escalation point for complex workflow challenges, driving resolution and ensuring client satisfaction. 
• Acting as a