Lead Waitperson - Brew Brothers

Located along Lake Tahoe in the Sierra Nevada, Harrah’s and Harveys Lake Tahoe properties are the premier employer of choice.

Here are just a few perks of working for Caesars Entertainment, the largest casino-entertainment company in the US.

· Professional and leadership development

· Paid breaks and a free meal during each shift

· PTO

· Access to the on-site team member gym

· Health and Wellness benefits after 90 days of service

· On-site Wellness Center and monthly health and wellness initiatives

· Employee Assistance Program

· Robust educational benefits, including tuition assistance, student loan repayment options, and access to Caesars University

· Optional 401(k) plan eligibility after 90 days of service

· Sign on bonus for select positions

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds that immerse, inspire and connect you”. We don’t perform magic; we create it with excellence. #WeAreCaesars”. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.

JOB SUMMARY: 

Provides prompt, courteous food service to Harrah’s and Harveys guests in accordance with established procedures. Lead server trains new employees, oversees servers during shift.

KEY JOB FUNCTIONS:

• Serves customers at assigned station quickly, courteously and efficiently to ensure department guarantee is satisfied.
• Assists customers in ordering from the menu and records ordered items on check according to established procedures.
• Obtains food and beverage from prescribed locations and serves customers according to established procedures.
• Observes guests to fulfill and additional requests and to note when meal is finished.
• Processes checks through the POS system and presents check to guest for payment on conclusion of dining experience.
• Trains new servers
• Oversee servers on assigned shift
• Ensures all servers side duties are completed before and after shift
• Sets example to all team members
• Assists, as necessary, in cleaning and re-setting tables, escorting guests from waiting area to table in his/her assigned section.
• Assists bus persons in a cooperative manner to ensure efficient service to guests.
• Completes assigned side work as directed.
• Familiarizes self with all items on both printed and daily menus.
• Uses good salesmanship for suggestive selling of menu items, beverages, desserts, etc.
• Processes all open checks and ensures they are properly tendered and/or accounted for at end of shift.
• Familiarizes self and adheres to the principles of guest service skills and uses them in all interactions.
• Delivers alcoholic beverages promptly from assigned bar to table.

EDUCATION and/or EXPERIENCE: 

• High School graduate or equivalent preferred
• 2 years Waitperson experience preferred

QUALIFICATIONS:

• Literate and fluent in English
• Above average communication and guest service skills
• Must be at least 21 years of age
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
• Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same.  Adheres to all regulatory, company and department policies and procedures

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:

• Ability to lift and carry large, heavy banquet trays and beverage trays weighing up to 30 lbs.
• Ability to grasp, hold, reach, bend, push-pull, use a step stool, have hand-eye coordination