Senior Sales Manager

Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice® has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice® to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges® loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visit www.choicehotels.com. 

The ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson.

Leader of the property’s sales department and responsible to drive all top line revenues in
assigned hotel with leadership, revenue management, marketing and sales acumen.

   

Key Responsibilities

• Serves as authority on sales processes, contracts, sales platforms and liaison for hotel’s collaboration
• Collaborates with all departments in deploying “Everybody Sells” strategies and deployment
• Participates in the development of the hotel’s business strategies
• Participates in the development and implementation of sales strategies that support achievement of the hotel’s goals:
• Develops and implements strategies for achieving individual sales goals
• Achieves market share and revenue goals by working with the Director of Sales (Marketing) on individual and team goals within assigned market segments
• Prepares proposals and contracts that are geared to maximize profit while satisfying client needs
• Responds to Request For Proposals (RFPs) as they relate to customer inquiries in alignment with brand standards
• Communicates clients' requests to all departments in an effective and timely manner via group resume(s) and details Banquet Event Orders (BEOs)
• Solicits files on a timely basis to confirm business  Uses outside sales calls, prospecting, hotels tours and hosting of clients to solicit new business
• Delivers and sells hotel’s features and benefits to meet clients' needs
• Contacts in-house customers to retain and grow existing business, repeat bookings or referrals to other Radisson Hotels
• Reviews individual goals on a weekly basis; recommends and takes appropriate actions to achieve objectives in key result areas
• Ability to pivot in both markets and team role pending changing economic and team dynamics
• Ensures maximum occupancy, daily, by performing follow-ups on progress of groups booked with events services team and meeting planners
• Ensure all materials used are in accordance with brand standards
• Potential travel to trade shows and customer events, representing RHGA and your hotel within company expectations
• Exemplifies excellent written and oral communication skills with all stakeholders, including ownership and operational partners
• Collaborates with GM in the development and implementation of business strategies for the hotel which are aligned with RHGA’s overall mission, vision values and strategies
• Develops, implements and leads strategies for achieving sales goals aligned with hotel’s goals
• Communicates and reinforces the vision for customer service to all hotel managers, supervisors and employees
• Continually improve hotel sales and adheres to Radisson brand standards
• Exemplifies minimum requirements of the 100% Guest Satisfaction Guarantee are in place and understood by all employees by developing customer feedback avenues (soliciting input, reports, etc.) and focusing management team on identifying trends and developing and implementing solutions
• Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of, gen