Job Description Summary

Looking to make a global impact and solve problems?

Through relentless innovation and continuous collaboration with our customers, GE Gas Power, part of GE Vernova, is providing more advanced, cleaner, and efficient power that people depend on today and building the energy technologies of the future.

What impact you’ll make:

As the NAM Customer Health Operations Leader will be responsible for implementing and driving strategic customer health centered initiatives and operational processes across North America, delivering customer value by prioritizing the top systematic challenges impacting our customers and working with the broader organization to resolve them. They will work to standardize and operationalize processes to make this prioritization simple and effective – driving customer and business success.

Job Description

What you'll do:

As the NAM Customer Health Operations Leader

• Own the North America Customer Health Dashboard and analysis of the top challenges.
• Lead Operational Reviews (with the ITR Leaders) of Customer Health and the key KPI’s impacting our success at a customer level.
• Actively support multiple NAM Level KPIs and processes that are indicators of Customer Health (Customer Events & Escapes, RCA/TIL & NCR Prioritization & NCR Regional Management inclusive of the CX Surveys)
• Serve as SME for NAM on ITR processes that directly impact the KPI.
• Use LEAN principles and Problem-Solving tools to provide recommendations to address underperformance or improve existing performance.
• Work closely with the Quality Organization and Value Streams on countermeasures.
• Work with Global Continuous Improvement team as needed to determine if a Kaizen is needed or other Global support.
• Build and lead cross-functional teams.
• Industrialize process changes and influence cultural change to develop constituency support.
• Establish a sustainable operational rhythm with all key stakeholders to ensure accurate and timely cooperation between the teams on analysis required and actions for each group.
• Lead strong integration with all functional teams involved and drive a disciplined operating process.
• Support successful closure of outage escalation issues for assigned region stakeholders via the Daily Management (War Room) process.
• Assist portfolio/district stakeholders to ensure outage issues and risks are reviewed expeditiously.

What you’ll bring (Basic Qualifications):

• Bachelor’s Degree from an accredited University or College (OR a High School Diploma / GED with a minimum of 4 years of experience in power generation industry OR Associates degree with 2 years of experience in a power generation industry)
• A Minimum of 5-7 years of knowledge and experience within the power plant field services or contract management

What will make you stand out:

• Bachelor’s Degree preferably in a technical / engineering degree i.e. Mechanical, Electrical
• Highly Proficiency in Microsoft Excel, Smartsheet, & Tableau
• Experience planning and executing outages.
• Strong leadership, financial and commercial skills
• Team leader in a dynamic, energetic and proactive environment
• Strong interpersonal, communication & organizational skills
• Strong quality background with Black Belt certification

About Us

Inclusion & Diversity

At GE, we believe in the value of your unique identity, background, and experiences. We are committed to fostering an inclusive culture, where everyone feels empowered to do their best work because they feel accepted, respected and that they belong.  Click here to learn more:  https://jobs.gecareers.com/global/en/diversity-at-ge

Benefits Available to You

GE employees rise to the challenge of building a world that works. In order to meet this mission, we provide varied, competitive benefits to help support our workforce: https://jobs.gecareers.com/global/en/ge-career-benefits

• Our compensation & benefits are designed to help you manage your personal and family needs, while rewarding high performers. We offer a robust benefits package depending on your employment status and your national requirements.
• A healthy, balanced lifestyle can mean different things to different people. We've created programs that support the way you