Customer Relations Coordinator

Position Title:

Customer Relations Coordinator

Job Group:

Professional & Scientific

Required Minimum Qualifications:

High school diploma or equivalent and 5 years of related experience

Preferred Qualifications:

Experience in healthcare customer service, billing, or healthcare administration.
Experience using NextGen, Workday, or similar systems
Experience handling complex customer concerns and insurance processes.

Job Description:

Are you a proactive, customer-focused professional looking to make a meaningful impact in a healthcare setting?

Thielen Student Health Center is seeking a Customer Relations Coordinator III to provide expert customer service and administrative support. This role requires advanced knowledge of billing processes, insurance coordination, and patient relations to ensure a positive and seamless experience for our students.

You'll be at the heart of our operations—resolving complex customer concerns, improving processes, and building strong relationships that drive our mission of health and wellness forward.

Key Responsibilities

• Manage Insurance Processes: Oversee insurance intake, collect and verify insurance information, audit entries for accuracy, and ensure timely processing. Develop workflows, document procedures, and train staff.
• Resolve Billing and Insurance Issues: Assist patients with billing inquiries, adjust or remove U-Bill charges, and coordinate with billing vendors to ensure timely and accurate claim processing.
• Coordinate with Departments: Act as a liaison between the health center, third-party vendors, SSHIP office, and ITS for billing holds and insurance verification.
• Front Desk Support: Cover the billing desk, answer patient questions, process payments, and provide backup for scheduling appointments and patient check-ins.
• Ensure Compliance: Follow safety protocols, comply with university policies, complete required training, and report safety hazards.

Why Join Us?

Make an Impact: Support student wellness and contribute to a positive healthcare experience.
Collaborative Team: Work alongside a dedicated team that values communication and mutual respect.
Professional Growth: Gain experience in healthcare coordination and process optimization.
Dynamic Environment: Thrive in a role where every day presents new challenges and learning opportunities.

Excellent Work-Life Balance and Benefits
We understand the importance of maintaining balance in life. Iowa State University is committed to creating a workplace where your professional responsibilities are balanced with your personal needs. The university offers a flexible, supportive environment, including access to a fantastic benefits package which includes wellness programs and generous vacation time, allowing you to recharge and maintain your well-being while helping others.

Appointment Type:

Regular

Number of Months Employed Per Year:

12 Month Work Period

Time Type:

Full time

Pay Grade:

PS805

Application Instructions:

To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following:

1) Resume/Curriculum Vitae
2) Letter of Application/Cover Letter

If you have questions regarding this application process, please email employment@iastate.edu or call 515-294-4800 or Toll Free: 1-877-477-7485.

Why Choose ISU?

Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental; as well as:
• Retirement benefits including defined benefit and defined contribution plans
• Generous vacation, holiday and sick time and leave plans
• Onsite childcare (Ames, Iowa)
• Life insurance and long-term disability
• Flexible Spending Accounts
• Various voluntary benefits and discounts
• Employee Assistance Program
• Wellbeing program
 

Original Posting Date:

March 18, 2025

Posting Close Date:

March 27, 2025

Job Requisition Number:

R16643