Office Assistant 2 Dental - Bilingual Spanish KSA

Current employees: Please apply through the employee portal to be considered for this opportunity.

Pay Range:

$21.96 - $26.85 Hourly

Department:

Health Department

Job Type:

Regular Represented

Exemption Status:

United States of America (Non-Exempt)

Closing Date (Open Until Filled if No Date Specified):

February 12, 2025

The Opportunity:

Overview:

THIS WORK MATTERS!

This recruitment is to create a candidate pool of Bilingual Spanish Office Assistants and requires the ability to read, write and speak Spanish and English. This recruitment will be used to fill various full-time, part-time, or on-call positions at our Dental Care Health Clinics throughout the Portland Metro area. 

*Interested applicants are encouraged to apply immediately*

At the Health Department, we are looking to fill our workforce with diverse staff who are compassionate and can provide professional customer service to the community we serve. As a Bilingual Spanish Office Assistant in the Health Department, you will be working with and assisting people from many cultures, races, languages, backgrounds, and life experiences different from your own. It may be the first voice or person someone encounters. All are welcome here.

If you are someone that likes to work with the public, is detail-oriented, has experience working with various technologies, works well in teams, is comfortable working in environments that can be challenging, and can be open to problem-solving, then consider joining our team! Our culture is inclusive, and customer service focused. We Think Yes to Care!

As the Bilingual Spanish Office Assistant 2, your duties may include, but may not be limited to:

• Clinical Services and Customer Service

-Obtains and/or verifies demographics, Race and Ethnicity information and insurance coverage utilizing multiple databases and updates registration and accounts in Epic Practice Management. 

-Collects patient co-pays and payments on account balances following established cash handling policies and procedures. 

-Reviews priority messages and takes appropriate follow-up action. 

-Distributes forms and documents to patients, ensures all forms are complete, signed, entered into EDR (Electronic Dental Record) and sent for scanning as appropriate. 

-Acts as the first point of contact for clients and other clinic visitors. 

-Acts as liaison with treatment staff and providers.

-Help medical/dental programs increase patient access and engagement by utilizing a variety of outreach strategies.

• Clinical Support

-Monitors provider schedules to ensure appointment accuracy and to maintain a 100% fill rate. 

-Schedules appointments according to program policies and guidelines. 

-Processes pre-authorizations and referrals as requested.

-Utilizes interpreters in-person or via phone as needed.

-Services are provided in Spanish and English.

Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees. We are proud to be an Equal Opportunity Employer. As a Health Department employee you will create a work culture of respect, trust and understanding for the highly diverse populations the Health Department serves in the office and in the community. Every employee shares the responsibility for promptly bringing to the County's attention conduct that interferes with providing a work environment free of illegal discrimination and harassment.

Multnomah County offers an exceptional benefits package, including employer-funded retirement savings; health and dental insurance at very low cost to full-time employees and their dependents; paid parental leave; wellness programs; a focus on work-life balance; and much more. Find more details on our benefits website. 

Our Commitment to Safety, Trust and Belonging: Multnomah County is committed to developing, nurturing and continually improving workforce equity by identifying and addressing the structural and policy barriers to equal employment opportunity faced by our employees and communities. County employees across the organization have stepped forward to develop a s