Staff Data Center Facilities Engineer - DCEO

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

• Routine Equipment Maintenance

• Collaborate with the data center team to support preventive maintenance activities, including tasks such as equipment testing, cleaning, and inspection. 

• Ensure that preventive maintenance tasks are executed according to established schedules and guidelines to minimize downtime and extend equipment lifespan. 

• Monitoring and Alert Response

• Monitor data center environmental conditions, including temperature, humidity, and power consumption, through the use of monitoring tools and systems. 

• Respond promptly to alarms and alerts, following predefined procedures to investigate and address issues or escalate them to senior engineers as necessary. 

• Maintain vigilant awareness of equipment status and health by regularly reviewing monitoring dashboards. 

• Daily site walkthroughs to physically ensure equipment is in good order.

• Assistance in Issue Resolution

• Collaborate closely with senior engineers and technicians to troubleshoot and resolve equipment issues. 

• Participate in diagnosing problems, implementing solutions, and documenting incident details and resolutions for future reference. 

• Offer support during critical incidents and participate in on-call rotations to ensure 24 by 7 coverage. 

• Inventory Management and Documentation 

• Assist in managing inventory levels, tracking stock levels, and initiating procurement of replacement parts or equipment when required. 

• Contribute to the maintenance of comprehensive documentation on equipment configurations for future reference. 

• Vendor and Contractor Coordination 

• Work in conjunction with external vendors and contractors during equipment installations, upgrades, and repairs. 

• Follow instructions, provide assistance as needed, and ensure that external work aligns with industry standards and project timelines. 

• Adherence to Compliance and Safety

• Strictly adhere to established data center procedures and guidelines to maintain compliance with industry standards, security protocols, and safety regulations. 

• Promote a safety-conscious culture, emphasizing proper equipment handling and safety procedures within the data center. 

• Adhere to safety protocols and guidelines, including the proper handling of equipment and the use of personal protective equipment. 

• Promote a culture of safety within the data center environment and report any safety concerns or incidents promptly. 

• Support for Disaster Recovery and Business Continuity: 

• Assist in ensuring that data center operations are well prepared to respond effectively to emergencies, minimize downtime, and maintain service continuity. 

• Incident Response

• Be part of an on call rotation to quickly respond to and resolve critical incidents. 

• Coordinate with the Operations team to implement disaster recovery plans and restore services in the event of major outages. 

• Document incidents comprehensively, analyzing root causes and implementing measures to prevent future occurrences. 

• Communicate effectively with stakeholders during and after incidents to provide updates and assurance. 

•  US Day shift, 12-hour shifts on a rotating basis.

This is an on-site position. An on-site position must be consistently performed at an assigned Visa office location and require daily commute to the office location.

Qualifications

Basic Qualifications
5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred Qualifications
6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
High school diploma or equivalent technical certific