Sr. Manager - Cyber Security Engineering (Enterprise Major Incident Management/ Security Information and Event Management)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

• Oversees and mentors a team of Cybersecurity Engineering & Architecture colleagues, enabling a culture of continuous learning, growth opportunities, and inclusivity for individual colleagues and teams through mentoring, feedback, and metrics, and ensuring adherence to best practices and standards
• Provides direct leadership and coaching to Cybersecurity Engineering & Architecture teams, supporting training and development of best practices
• Develops and leads comprehensive service implementation plans to address identified issues, ensuring global fixes and thorough reporting on resolutions
• Oversees and manages EMIM (Enterprise Major Incident Management) bridges, coordinating efforts to resolve urgent cybserecurity issues efficiently
• Provides technical escalation support during EMIM bridges, conducting in-depth analysis and diagnostics to identify root causes and implement effective solutions
• Manages resource allocation, project timeline, and budget for projects, ensuring alignment with organizational goals
• Collaborates with senior leadership to hire top talent for the team, ensuring a high-functioning and cohesive unit, implementing strategies for talent retention and professional development
• Leads the development and deployment of security architectures, including zero-trust models, micro-segmentation, and advanced encryption techniques
• Monitors and ensures the quality, compliance, and performance of security network solutions, implementing rigorous standards and leveraging industry-leading best practices
• Establishes and maintains comprehensive, scalable cybersecurity documentation and governance frameworks, ensuring enterprise-wide transparency, consistency, and alignment with cutting-edge data standards
• Monitors and ensures the quality, compliance, and performance of cybersecurity solutions through conducting regular audits and assessments to ensure adherence to standards such as ISO 27001, NIST, and PCI-DSS
• Implements robust logging and monitoring solutions to provide visibility into security events and incidents
• Assesses the potential impacts of emerging cybersecurity trends, threats, and technologies, and recommends improvements to ensure the organization remains compliant and secure
• Collaborates and co-creates effectively with teams in product and the business to align technology initiatives with business objectives

Minimum Qualifications

• Experience in cybersecurity and / or information security
• Experience in overseeing multiple cybersecurity engineering teams, providing strategic direction and leadership
• Experience with SIEM (Security Information and Event Management) tools such as Splunk, ArcSight, or QRadar
• Experience with IDS/IPS (Intrusion Detection Systems/Intrusion Prevention Systems)
• Experience with incident response tools such as Wireshark or Sysinternals and forensic investigation tools and techniques
• Experience with security tools such as firewalls (e.g., Palo