Commercial Credit Product Manager

Location:

4910 Tiedeman Road - Brooklyn, Ohio 44144

ABOUT THE JOB (JOB BRIEF)

 
 

The Commercial Credit Product Manager will be responsible for the end to end client and employee experience with a focus on the digital platforms that support Key’s Commercial Clients. In this role, the commercial credit product manager will partner with stakeholders from multiple lines of business to ensure our commercial credit products and the client experience are meeting our clients and business partners needs. Some of these items include, but are not limited to, developing a credit product roadmap and backlog in partnership with business development, portfolio management, loan operations, technology, and other partners across the bank.  This role will also be critical in supporting the current and future commercial credit loan conversions. The Credit Product Manager will be responsible for monitoring operational performance and support partners to resolve challenges as well as understand and enhance the end to end risk and control environment.

ESSENTIAL JOB FUNCTIONS

• Experience working with technology and operations teams to enhance platform capabilities and implementing scalable procedures
• Ability to effectively work in a matrixed organization with colleagues across various reporting structures -- lead, influence and align teams without direct managerial responsibility
• Effectively work with internal teams and external partners to drive enhanced capabilities, product roadmap alignment and project execution
• Strong individual contributor capable of documenting requirements across organizations and driving successful outcomes in accordance with agreed upon project plans
• Ability to understand, develop, and execute business performance analysis, tracking initiatives and reporting to leadership
• Maintain awareness of evolving market trends to bring a forward-looking perspective in modifying our client and employee experience

REQUIRED QUALIFICATIONS

• Bachelor’s degree or higher required or equivalent experience
• 5+ years of financial services product management experience

Preferred QUALIFICATIONS

• Experience with commercial credit products or directly in a credit role
• Deep knowledge of the end-to-end client and employee credit lifecycle
• Problem Solving and Critical thinking, with the ability to identify root cause and proper solution.   
• Ability to independently manage multiple concurrent objectives, projects, groups, or activities – including in an agile framework
• Data driven mentality
• Excellent influencing, consulting and communication (both oral and written) skills, with the ability to successfully interact with and relate complex technical information to multiples audiences in business terms.
• Knowledge, insight, and understanding of business concepts, tools, and processes that are needed for making sound decisions in the context of the company's business; ability to apply this knowledge appropriately to diverse situations.
• Knowledge of the concepts, principles, and processes of design thinking; ability to utilize the knowledge in designing new products and services and even improving organizational operation.
• Strong research and analytical skills with an ability to innovate (ie. Think outside of the box) to come up with optimal solutions.
• Ability to communicate with all levels of management.
• Acute attention to detail with an ability to identify or discover trends or themes.
• Ability to clearly articulate methodology for issue resolution to complex problems.
• Analytical thought process and ability to determine paths of action and make recommendations to remediate issues.
• Previous success in implementing simple and efficient product development or project management programs and processes.
• Proven ability to champion change, influence others, and foster teamwork.
• Proficiency with Microsoft Office, data query and reporting knowledge.

Location: Cleveland, OH or Remote

Cleveland Tiedeman Campus (4910 Tiedeman Road, Brooklyn, OH) Preferred

Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment.  As a result, this role may be mobile or home based, which means you may work either at a home office or in a Key facility to perform your job duties.