Position Location

Dallas, TX

MDVIP Overview

MDVIP: Transforming Primary Care, One Patient at a Time

MDVIP is a national leader in personalized healthcare, empowering over 425,000 members to achieve their health and wellness goals through a network of more than 1,400 concierge primary care physicians. Our program emphasizes preventive medicine, offering comprehensive screenings, advanced diagnostics, and individualized wellness plans. Recognized as a Great Place to Work® since 2018, MDVIP is committed to excellence in patient care and employee satisfaction. 

Position Summary

This role provides support across multiple locations, addressing gaps and ensuring consistent outcomes for assigned accounts.

As a Success Manager, Regional Support, you will be responsible for building strong relationships with physicians and clinic leaders, driving business outcomes, and ensuring their success with our solutions. You will leverage your medical knowledge and sales expertise to develop tailored strategies that enhance productivity, increase membership, and improve overall clinic performance. Your success will be measured based on membership and revenue growth, member retention, and practice performance.

Key Responsibilities

Practice Success & Growth Strategy

• Develop & Execute Business Plans: Partner with physicians to assess practice performance, identify areas for improvement, and implement strategic initiatives that drive revenue, increase patient membership, and enhance operational efficiency.
• Drive Measurable Results: Implement targeted programs to reduce cancellations, increase new memberships, optimize pricing strategies, and streamline operations for long-term success.
• Onboarding & Continuous Training: Lead the onboarding of new practices and staff, providing ongoing training and performance coaching to ensure team members deliver an exceptional patient experience. Develop First-Year Growth Plans for all new affiliates and guide established practices through continuous improvement initiatives.
• Trusted Advisor & Consultative Engagement: Serve as a strategic business consultant, helping physicians optimize patient engagement, streamline workflows, and leverage best practices to enhance practice outcomes.
• Proactive Physician & Staff Engagement: Maintain consistent communication through in-person visits, calls, texts, and emails to ensure alignment with corporate initiatives, resolve concerns efficiently, and encourage participation in growth initiatives.
• Operational Best Practices & Adoption: Regularly observe practice operations, identify gaps, and provide hands-on guidance to enhance productivity, service quality, and membership retention.

Account Management

• Strategic Account Growth & Risk Mitigation: Proactively identify at-risk practices, expansion opportunities, and new growth initiatives within the assigned accounts. Analyze practice performance and recommend continuous improvement plans based on data-driven insights.
• Structured Visit & Engagement Cadence: Conduct regular on-site and virtual office visits, adjusting frequency based on performance assessments. Implement growth plans for underperforming accounts, ensuring practices meet performance goals and maximize revenue potential.
• Collaboration & Resource Optimization: Work cross-functionally with internal teams—including Sales, Marketing, and Corporate Support—to drive territory success. Identify appropriate tools and resources to support affiliates effectively and follow up to ensure problem resolution.
• Influence & Leadership in Practice Success: Lead physician engagement efforts, influencing participation in key corporate initiatives such as networking events, practice relocations, and technology implementations (EHR integrations, CRM adoption, etc.).

Key Competencies

• Goal-Oriented and Results-Driven: Focuses on achieving goals and getting things done efficiently and effectively.
• Trusted Advisor: Builds strong relationships by offering helpful advice and being reliable.
• Confident and Unflappable: Stays calm and confident, even in stressful or uncertain situations.
• Handles Tough Conversations Well: Can talk through difficult issues honestly and respectfully, without avoiding them.
• Collaborative: Works well with others, values teamwork, and helps everyone succeed together.

Minimum Qualifications

• ·       Bachelor’s degree from four-year college or university, preferably in the study of business administration, marketing, or management, or commensurate professional experience

  ·       Three years (3) related work experience in account management, sales, and / or working toward a