Director, Fulfillment & Distribution

ABOUT US

At the heart of AG1 lies a commitment to our mission to empower people to take ownership of their health. Since 2010, we've dedicated ourselves to bringing Foundational Nutrition to people around the world.

Our ethos is deeply rooted in science, with an unwavering dedication to continuous improvement. We leverage and contribute to the latest research to deliver a powerful, straightforward solution for optimal health to our customers. We harness the finest ingredients so that every scoop of AG1 gives you the nutrients you need with the simplicity you want in a daily routine.

Likewise, our organization puts the same energy into creating an environment that is a reflection of the cultural values that define who we are and how we work together. These seven values— One Spectacular Life, Customer Centric, Radical Ownership, High Performance, Courage, Good Humans and Continuous Improvement—are a representation of the high standards we set, and hold ourselves accountable to, when it comes to building our global team. 

THE ROLE

We are seeking a highly motivated and results-driven Director of Fulfillment & Distribution to support and optimize our global fulfillment and distribution operations. In this strategic leadership role, you will ensure that our third-party logistics partnerships, fulfillment processes, and inventory management systems align with company objectives, while focusing on operational efficiency, customer satisfaction, and cost-effectiveness. This position will report to the Senior Director of Global Fulfillment & Distribution and will play a key role in implementing the strategic vision within the U.S. and other regional operations.

The ideal candidate will be a strong problem-solver, capable of managing complex logistics operations while ensuring continuous process improvements and maintaining exceptional service standards.

WHAT YOU’LL DO

• Lead all third-party fulfillment operations to ensure orders are shipped on time, accurately, and in full.
• Ensure efficient processes are in place to meet and exceed customer expectations while achieving operational goals.
• Drive the optimization of fulfillment processes, from inventory management to transportation, to ensure on-time delivery and fulfillment accuracy.
• Implement continuous improvement initiatives to streamline operations and reduce costs.
• Work closely with internal teams, including Finance, Marketing, Tech, and Member Experience, to ensure alignment of fulfillment strategies with broader company objectives.
• Ensure the successful flow of information between teams to optimize operations and meet customer requirements.
• Manage relationships with third-party logistics providers and carriers, ensuring performance meets company standards. Conduct regular performance reviews and drive improvements in cost-efficiency, on-time delivery, and shipment quality.
• Develop and track KPIs and performance metrics to monitor the efficiency and effectiveness of fulfillment and distribution processes.
• Regularly report on performance to leadership, identifying areas for improvement and driving results.
• Implement cost tracking and budgeting processes for fulfillment operations.
• Ensure efficient inventory movement between fulfillment centers and monitor financial performance to align with company targets.
• Partner with cross-functional teams to ensure high-quality customer service and visibility throughout the order fulfillment process.
• Implement flexible delivery and pickup options to enhance customer satisfaction.Address final-mile delivery issues and improve packaging to ensure product integrity during transit.
• Collaborate with the tech team to ensure the successful integration of new products, systems, and tools with fulfillment and distribution partners. Monitor product setup and transaction processes to ensure operational efficiency.
• Lead day-to-day issue resolution for fulfillment operations, prioritizing problems, and working quickly to develop effective solutions.
• Oversee inventory accuracy in warehouse management systems (WMS) and ensure the integrity of data flow throughout the fulfillment process. Conduct regular audits and manage inventory counts.
• Support the implementation and launch of new third-party logistics providers or fulfillment center relocations, ensuring smooth transitions and operational readiness.

WHAT WE'RE LOOKING FOR

• Bachelor's degree required; advanced degree in Supply Chain Management, Business Administration, or a related field preferred.
• Minimum of 12 years of progressive leadership experience in distribution, fulfillment, and logistics operations, with a proven track record of managing high-performi