2025 Summer CX+EX (Employee Experience Track) Internship - Cleveland

Location:

4910 Tiedeman Road - Brooklyn, Ohio 44144

CX+EX Team - Intern Job Description (Employee Experience Track)

(Cleveland, OH)

Program Duration: Summer 2025

We are seeking a highly motivated and creative intern to get hands-on experience with the Employee Experience capability within the Client & Employee Experience (CX+EX) team. The successful candidate will have passion for working closely with business partners across the bank to develop and integrate strategies to enhance the overall employee experience. The candidate will have the opportunity to gain project experience on generating and integrating employee ideas, recognition and celebrations to support a client-centric culture. This person should have a desire to learn new skills and methods and have an interest in experience opportunities specific to the financial sector.

About the CX+EX Team

The CX+EX Team are passionate advocates for KeyBank’s clients and teammates. We combine transformational experience capabilities across research & analysis, experience strategy, design & development, and employee experience. These capabilities are used to collaborate across the bank to create relevant and differentiated experiences that drive client, teammate and business outcomes.

The Employee Experience capability curates programs to improve employee experiences by creating a culture of connection and making employees feel valued through meaningful recognition. They also collect employee feedback and ideas to improve experiences across the bank.

 Competencies

• Strong program management skills to assist in the development and delivery of reward and recognition programs and events for client and non-client facing positions across the bank
• Ability to anchor employee experience programs into business strategies and corresponding priorities ensuring alignment and coordination across the organization
• Connect employee programs to success and impact through financial results, program surveys, and field feedback
• Strong relationship-building and influencing orientation with an ability to provide insight to internal stakeholders on opportunities to improve programs and/or performance
• Monitor current benchmarks, practices and capabilities against leading best practices and concisely make recommendations to evolve current programs
• Familiarity with employee experience theory, concepts and methodologies is preferred
• Compelling written and oral storytelling with the ability to communicate complex ideas effectively
• Proven ability to manage multiple priorities simultaneously while maintaining high quality work products, including initiating, tracking, and reporting progress
• Collaboratively focused and able to work with a diverse group of stakeholders the CX+EX Team
• Proficient in Microsoft Office Suite, especially PowerPoint

Education

• Current Sophomore (graduating 2026) or Junior (graduating 2025)
• Current Enrollment in a Bachelor's degree or Graduate degree in Customer Experience, Business, Hospitality, Marketing, Psychology, Mathematics, Statistics, Communications, Journalism, Finance, or Computer Science or other related degrees

Compensation and Benefits

This position is eligible to earn an hourly rate of $25 per hour. Compensation also includes a $2,000.00 Summer Internship Sign-on Bonus.

KeyBank’s Campus Program Internship and Analyst positions are not eligible for employment visa sponsorship (e.g., H-1B visa). This includes, for example, situations where a candidate may have temporary work authorization while enrolled in school or upon graduation (e.g., CPT, OPT) but would need H-1B visa sponsorship within a few years of employment in order to maintain employment eligibility.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

Job Posting Expiration Date: 08/16/2024

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.

 

Qualified individuals with disabilities or disabled veterans who are unable