Freight Forwarder

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com 

 

Location: USA - General Motors, Burton 

Division: Air & Sea 
Job Posting Title: Freight Forwarder 
Time Type: Full Time

 

Summary

The primary duty of a Freight Forwarder is to review and process shipment transactions, including all related activities, for one or more major accounts, and to provide excellent, proactive and timely customer service. Serves as the primary contact for all parties concerning assigned account contracts. Performs all duties correctly, cost-efficiently, and according to Company standards using the regular exercise of discretion and independent judgment.

 

Duties and Responsibilities

• Ability to work 1st shift (6am - 2pm) and weekends if needed by business demands is strongly preferred. 
• Coordinate the exportation of goods, including scheduling and managing the movement of goods through various transportation channels
• Prepare and process required documentation for customs clearance, including commercial invoices, packing lists, and bills of lading
• Track and monitor shipments, providing regular updates to customers on the status of their shipments
• Manage relationships with customers, ensuring their satisfaction and addressing any concerns or issues that may arise.
• Collaborate with other internal departments, such as logistics, finance, and operations, to ensure timely and efficient service delivery.
• Ensure compliance with all relevant regulations and laws, including customs regulations and trade laws.
• All other duties as assigned. 

 

Educational background / Work experience

• Prior experience in freight forwarding, logistics, or a related field is preferred.
• Familiarity with domestic and international geography including countries and major cities.
• Extreme attention to detail, including the ability to predict and circumvent issues before they occur and take the proper corrective action.
• Ability to be highly productive while keeping cool under pressure.
• Excellent communication skills, both written and verbal.

 

Skills & Competencies

Mathematical Skills