Director, Human Resources Information Systems

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

The Director, HR Information Systems will provide operational excellence and strategic, proactive support of the delivery and execution of Kyndryl’s HR technical strategy. This position will be leading or involved in managing complex, people-centered HR Transformation programs to include the transformation of Workday capabilities, Service Now enhancements and Payroll transformation.

In this role, you will have the opportunity to participate in other work within the HR Transformation team’s responsibility, including digital transformation, special projects, and employment-related programs.

Additionally, you will have the opportunity to:

• Lead a team of Product Owners and have individual accountability for Owning & communicating product vision for Workday, Service Now, and other HR Tools across the HR functional areas to define, recommend, prioritize, and implement solutions aligning to strategic goals. 

• Work closely with stakeholders and internal technology partners and include industry best practices to architect technology solutions needed to drive alignment of business needs and lead discussions to arrive at mutually agreeable solution options and integrations.

• Establish project management discipline and governance processes to support initiatives end to end from project planning through testing to delivery to ensure a successful end-user experience for all new deployments and on-going maintenance of Workday and integrations.

• Work with technical resources to maintain platform health and look for continuous improvement options, as well as assist with troubleshooting/resolution of escalated product issues.

• Create and maintain product and release requirements backlog. Work with the global process owners to negotiate and prioritize enhancements rolled out to the organization as well as continue to monitor the security, efficiency and effectiveness of the Workday solution when compared to Kyndryl’s strategic vision for operations, risk, controls, and security profile.

• Build and maintain a strong working relationship with the HR Centers of Excellence leadership to which you are assigned and other business leaders.

• Align business priorities and make trade-off decisions across multiple collaborator concerns.  Balance priorities between strategic new development against ongoing production support.

• Coordinate and lead testing efforts while contributing to the employee experience with end-user focus, collaboration, and transparency

• Recognize available options and select the appropriate course of action for continuous improvement of solutions and delivery processes with the highest business value.  Proactively identify, resolve, or bring up issues, concerns, and impediments to get the project developed with efficiency and maximum effectiveness

• Act as the conduit between Technology and business partners to keep the project moving.

• Provide final sign-off for projects.  Serve as an escalation resource for Tier 2 & 3 issues.

Your Future at Kyndryl

Every position at Kyndryl offers a way forward to grow your career, from Junior Administrator to Architect.  We have training and upskilling programs that you find anywhere else, including hands-on experience, learning opportunities, and the change to certify in all four major platforms.  One of the benefits of Kyndryl is that we work with customers in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies.  Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Who You Are

You’re good at what you do and possess the required experience