Manager, Web Program Management

This position is based in the Chicago, IL area with the possibility of transitioning to a hybrid work model.

Sono Bello is the nation’s largest and fastest-growing provider of cosmetic surgery and a recognized category disruptor in aesthetic surgery. With a national network of 130+ centers, the company has built a scaled operating platform that delivers consistent outcomes while enabling growth and innovation in a historically fragmented market. 

We operate at the intersection of beauty, confidence, and healthcare. The patients we serve are making meaningful decisions about their bodies and their lives, and how we show up for them digitally matters enormously. People here are passionate, hold themselves to high standards, and do their best work in an environment where bold thinking is welcomed and results are what count. 

Sono Bello is entering a new phase of growth. We are expanding from a single-product company into a multi-product portfolio, investing in new services and capabilities, and building the digital infrastructure to support that ambition. Our website is one of the most important patient acquisition channels we have, and we are committed to making it perform at the highest level. 

Position Overview

The Manager, Web Program Management is responsible for the execution and optimization of Sono Bello's web initiatives in support of patient acquisition, appointment generation, and conversion. Reporting to the Director of Digital Product, you will work at the center of a cross-functional environment, partnering across Marketing, Technology, Operations, and external agencies to deliver web experiences that are high quality, scalable, and connected to business goals. 

This is a hands-on role. You are as comfortable updating center location details, managing local listings in tools like BirdEye, and coordinating CMS updates as you are building a project plan or presenting performance data to stakeholders. You bring operational discipline to a fast-moving environment, use data to drive continuous improvement, and do not wait to be told what needs fixing. 

KEY RESPONSIBILITIES 

Program coordination and delivery 

Support the Director of Digital Product in implementing the web roadmap. Coordinate execution across cross-functional teams to deliver web initiatives on time and within scope. Manage day-to-day project work including website updates, CMS changes, listing management, and feature releases. Track milestones, flag risks and dependencies early, and keep the right people informed. 

Optimization and performance tracking 

Support ongoing website optimization efforts including A/B testing, SEO, personalization, and UX improvements. Track and report on key performance indicators including traffic, engagement, and conversion. Translate data into clear summaries and surface actionable recommendations to the team. 

Process and operations 

Help build and maintain program processes including intake, prioritization, timelines, and resource coordination. Create visibility into project status for stakeholders at multiple levels. Identify issues before they become blockers and escalate thoughtfully when needed. 

AI and emerging tools 

Partner with the Director of Digital Product to explore and support implementation of AI agent solutions into web workflows. Bring curiosity and a practical mindset to new tools and approaches that can improve efficiency and the patient experience. 

Vendor and compliance coordination 

Coordinate with external agencies and vendors to support timely, high-quality delivery. Partner with Legal to ensure web content me