About Our Company

We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.

When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Please Note: We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com.

Job Description

Job Description

Essential Functions: Researching, Resolving and Correcting Patient Account issues

• Handle telephone inquiries from patients, insurance carriers, and other parties in a call center environment.

• Respond to all patient inquiries and complaints that may pertain to all phases of patient accounts including billing, payments, and claims processing.

• Verify insurance related issues with online payer websites.

• Route required documentation such as patient ledgers, receipts, EOB’s and chart notes to the appropriate areas.

• Submit and track escalated complaints through E-Risk Management system.

• Audit patient accounts to ensure accuracy and complete corrections if needed.

• Post and distribute patient payments, and request refunds.

• Approve and establish patient payment plans.

• Research and respond to correspondence and patient CRM messages.

• Provides excellent customer service in all situations.

• Explains billing terms accurately in simple language so that the patient can understand the explanation and how it applies to their particular situation.

• 100% follow up for call backs to patients when necessary and as indicated by patient or supervisor.

• Takes notes of recurring questions or problems that may indicate a trend and/or be resolved by updates to changes in policy, procedure or workflows.

• Assist with Cascade Credit Consulting with bad debt questions and verification.

General Job functions:

• Effectively participates and contributes as a member of a team, making contributions to organizational efficiency and effectiveness.score: N/A

• Demonstrates willingness to work cooperatively with others for the purpose of achieving Summit Health Management business objectives

• Communicates effectively with others using the range of methods and tools available in both individual and group settings and with co-workers, patients, internal and external customers.

• score: N/A

• Clearly conveys ideas, concepts, and directions; listens attentively to others’ points of view; keeps others informed about things that affect them through clear, timely, open, and honest communication.

• Respects and works effectively with individuals having diverse styles, abilities, motivations, and backgrounds; has the commitment and ability to include one’s own as well as others’ different cultural perceptions, assumptions, norms, beliefs and values.

• score: N/A

• Contributes to a work environment in which differences are valued, encouraged, and supported.

• Demonstrates behaviors that reflects and maintains a positive attitude; exhibits integrity, honesty, trust, manners and etiquette and a strong work ethic.

• score: N/A

• Commitment to Summit Health Management’s mission, values and goals.

• Takes pride in their appearance and adheres to Summit Health Management’s dress code.

• Reports for scheduled shifts on-time; completes work assignments while demonstrating