Customer Success Manager

Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too!
*Please note, this position can be based in Irvine, CA, Austin, TX, or remoteThe Customer Success Manager is responsible for ensuring product adoption, retention, and growth post implementation. They will employ their knowledge of R365 and their customers to create success plans and provide delightful solutions. In addition to proactive and reactive customer reach out, the CSM will be responsible for tracking and driving customer health, Net Promoter Scores, and adding new features.  

How you'll add value:

• Develop long-term relationships with customers leading to high retention and customer satisfaction.
• Ensure customers are successful with the product following the launch date.
• Facilitate client meeting both in person and online.
• Act as liaison between customers, product managers, and executive management to provide feedback on new  feature developments.
• Manage the customer experience and expectations.
• Responsible for tracking & driving customer health and Net Promoter Scores.
• Create playbooks & present calls to action.
• Responsible for reaching assigned targets for customer KPI’s.
• Continuously improve customer experience by proposing new processes and concepts.
• Participate in user groups and client facing webinars.
• Communication across common brand franchise groups
• Product value / subject matter expert
• Other duties as assigned.

What you'll need to be successful in this role:

• 1-2 years of experience in an accounting or bookkeeping role required
• Experience in a customer facing role
• Ability to travel 10%
• Proficient in Microsoft Office; Outlook, Excel, Word, and PowerPoint
• Collaborative and flexible working style. 
• Ability to teach and coach effectively.
• Efficient and timely with deadlines and deliverables.
• Strong organization and time-management skills. The ability to work independently without supervision.
• Strong technical aptitude with experience communicating across multiple platforms
DESIRED QUALIFICATIONS
• Previous R365 experience
• Previous Gainsight experience or other customer success management platform
• Previous Monday.com experience or other project management software

R365 Team Member Benefits & Perks

• Competitive compensation package
• Salaried Role: $65K-$68K + Commission/Bonus
• Ability to work remote or hybrid
• Comprehensive medical benefits
• 401k + matching
• Equity Option Grant
• Unlimited PTO + Company holidays
• Wellness initiatives
• Philanthropy events

Why join our amazing team?

• We're a community that prides itself in creating innovative solutions and producing quality work
• Our product is the secret ingredient that makes a real difference to restaurants nationwide
• The open concept work environment that we've created is causal, collaborative, and cultivates communication

#BI-Remote

R365 is an Equal Opportunity Employer and we encourage all forward-thinkers who embrace change and possess a positive attitude to apply.