Program Manager- Operations Services, Learning & Development

 

MOD Restaurants make pizza to serve people, to contribute to a world that works for and includes everyone. We believe companies can and should be a force for good in the lives of the people they employ and the communities they serve.

 

Because at MOD we don’t just make pizzas. We make pizzas that make the world a better place – a world where doing the right thing has far-reaching ripples, where people are at the heart of every decision and were pizza powers possibility. 

 

Compensation: $85,000 - $94,000 based on experience

 

Benefits:

• Paid Sick Time (Washington Paid Sick Leave or Seattle Sick and Safe time where applicable) 
• Paid vacation grant starting at 20 days per year, increasing to as much as 30 days
• Pet insurance
• Discounted gym membership
• Free counseling sessions 
• Medical, dental and vision insurance
• 401(k) retirement 

 

​ At our table, everyone has a place. Explore your inner pizza enthusiast and feel right at home. Apply today to work for a restaurant company that is also a social movement.

Summary

​This position contributes to MOD’s success by providing operations and learning support/consultation on industry best practices for operational excellence, project rollouts and communications, and promotions/changes impacting retail operations. This role is pivotal in planning, developing and testing of products, systems, and programs within restaurant operations to ensure we deliver guest experiences that enhance and grow the value of our brand. In this role your ability to be curious, demonstrate a growth mindset will help you keep both the operations and learner lens front-and-center. You will project manage multiple projects in the operations and learning space, while also conducting gap/needs analysis, developing learning objectives to compliment operational implementations/updates, and working with a variety of subject matter experts to create rollout strategy and resources (including job aid, toolkits, digital, in-person, and virtual learning). In this role, you will be the subject matter expert to bring leadership throughout the company along to identify opportunities and optimize training and operational performance in support of our Squad and guests.

Key Responsibilities

• Support multiple projects concurrently (flexing to meet the needs of the business) by utilizing reasonable discretion to balance competing time constraints/priorities.   
• Project management – manage the schedule, milestones/timelines, dependencies, risks, expectations etc., of projects and inform stakeholders of updates/status while maintaining quality and deadlines. 
• Think strategically and creatively to support operational rollouts and ops/learning resources, to align with competencies and knowledge gaps that support growth and development of our people and our business. 
• Prepare, communicate, and partner with cross functional teams on best practices for program development, training initiatives, and communication with our restaurants. 
• Support resource updates (Ops/Learning) for operational processes and restaurant/product changes. 
• Recommend solutions for testing, training, and implementation of projects, programs, and initiatives to optimize restaurant performance relative to sales, profitability and guest experience. 
• Build training/operational materials and resources to enhance learner experience and drive operational excellence in restaurants (including eLearning MODules, Trainer Guides, In-Person Learning, Job Aids, toolkits, etc.)  
• Stay current on restaurant operations by spending time in restaurants, the test kitchen, and being willing to jump in to learn, solve, create operational solutions and innovations. 
• Recognize the best solutions can only be found after making a few pivots and shifts in priorities, be ready to lead in those moments of innovation. 
• Understand best practices for learning program accessibility to support diverse communities by promoting inclusivity and eliminating biases in content and decreasing gendered/discriminating language/depiction.  
• Support team members to scope projects, analyze operations and training gaps, challenges, and opportunities across MOD. 
• Support the creation of storyboards and final content process with subject matter experts and Learning Team leadership prior to building training content. 
• Proactively seek feedba