Senior AI Systems Administrator

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. 

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.  

 

 

We are seeking a Senior AI Systems Administrator to oversee, optimize, and maintain the infrastructure supporting AI and machine learning platforms. This role is responsible for ensuring high availability, security, scalability, and operational excellence across AI environments while supporting model deployment, training workloads, and enterprise AI initiatives.

You will work closely with AI engineers, data scientists, and infrastructure teams to ensure reliable and efficient AI operations.

 

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

POSITION RESPONSIBILITIES

Key Responsibilities:

 

System Management

• Oversee AI and machine learning infrastructure.
• Manage servers, cloud environments, and compute resources.
• Ensure system performance, reliability, and uptime.
• Support GPU and CPU resource allocation.

Infrastructure Optimization

• Design scalable environments for AI workloads.
• Optimize infrastructure performance and efficiency.
• Implement automation and operational improvements.
• Support infrastructure modernization initiatives.

Security & Compliance

• Maintain security controls and access management.
• Implement infrastructure governance standards.
• Ensure compliance with organizational requirements.
• Support risk management initiatives.

Monitoring & Incident Management

• Monitor system health and performance.
• Troubleshoot infrastructure and application issues.
• Conduct root cause analysis and remediation activities.
• Maintain operational reporting and documentation.

Leadership & Continuous Improvement

• Mentor junior administrators and support teams.
• Evaluate emerging technologies and best practices.
• Recommend improvements to infrastructure architecture.
• Support AI platform growth and scalability.

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Bachelor's Degree in Information Technology, Computer Science, Systems Engineering, or a related field.
• Minimum 5 years of infrastructure or systems administration experience.
• Experience supporting AI, machine learning, or high-performance computing environments.
• Strong knowledge of cloud platforms and virtualization technologies.
• Experience with Linux and Windows server administration.
• Knowledge of networking, security, and storage technologies.
• Experience supporting enterprise-scale systems.
• Strong troubleshooting and performance optimization skills.
• Experience implementing automation solutions.
• Knowledge of containerization technologies.
• Strong communication and stakeholder management abilities.
• Experience working within complex technology environments.

Nice to Have

• Experience with Kubernetes and Docker.
• Experience supporting GPU clusters.
• Cloud certifications in AWS, Azure, or GCP.
• Knowledge of MLOps and AI deployment practices.
• Experience with Terraform or Infrastructure as Code.
• Knowledge of AI governance frameworks.
• Security certifications.
• Experience leading infrastructure teams.

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. While performing the duties of t