Business Operations Project Manager

<div class="content-intro"><p>At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.</p></div><p>We’re seeking a dynamic Business Operations Project Manager to join our Global Customer Operations team, focusing on post-sales units like services, support, and business partners. In this role, you’ll lead end-to-end process improvement projects, from defining business requirements to successful implementation. You’ll work closely with stakeholders to identify challenges, analyze data for insights, and recommend best practices.</p> <p>This position also involves managing operational issues, driving new process rollouts through workshops and training, and ensuring smooth adoption across teams. If you thrive under tight deadlines, excel at strategic problem-solving, and enjoy delivering impactful solutions, we want to hear from you!</p> <p>&nbsp;</p> <p><strong>Responsibilities:</strong>&nbsp;</p> <ul> <li>Serves as a Project Manager for the Global Customer Operations organization, focused on post sales unites (Services, support, business partners etc.)</li> <li>End-to-end accountability for&nbsp;internal&nbsp;process-change projects, from business requirement definition and planning to successful delivery and implementation</li> <li>Ongoing learning, and managing discovery phases of a new business processes, while interviewing different stockholders and self-learning</li> <li>Manage discussion to identify and suggest the best practice process to handle business challenges</li> <li>Perform business analysis and provide guidance on best practices and various approaches as part of the finalized requirements</li> <li>Consume company's data and BI reports for process discovery and business insights.</li> <li>Manages and supports operational issues, new needs and questions raised by the business around post sales processes and system.</li> <li>Lead process rollout to wide population, including workshops, UAT and training</li> <li>Work effectively under pressure to meet tight deadlines and goals while keeping momentum needed to drive initiatives to completion</li> </ul> <p>&nbsp;</p> <p><strong>Requirements</strong>:</p> <ul> <li>At least 5 years of experience as a Project Manager of a global multinational environment in the software industry</li> <li>Excellent understanding of business processes</li> <li>Experience in leading discovery, solution suggestion and implementation phases in projects</li> <li>Hands-