Sr. Specialist, Deposit Operations ($21/hr.) Friday to Tuesday 8:00 AM to Finish

At FNBO, our employees are the heart of our story—and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success.

Friday through Tuesday
8:00am to finish

About This Role:

 

Assist manager in the planning, prioritizing, monitoring and performance reporting of Lockbox processing. Be a subject matter expert on all aspects of lockbox processing after the mail has been scanned through the PSS process of files being sent to customers and check processing.  Assist in the identification and implementation of enhancements to procedures and systems utilized within the department.  Identify training opportunities and coordinate training of team members in support of FNNI customer satisfaction, retention and profitability goals, as well as, the division’s adherence with regulatory requirements as it pertains to the department’s transaction processing. Direct and allocate team resources effectively, ensuring quality levels and production deadlines. 

 

Key Accountabilities: 

 

1. Process & Procedures:  Assist in the development, testing and implementation of quality controls, production goals, new methodologies and system enhancements.  Identify and escalate business risks and efficiencies resulting from an activity being performed within department.  

· Assist manager in the review and assessment of team adherence to standard operating procedures and all pertinent regulations.  

· Develop and maintain comprehensive job knowledge. Coordinate or provide on-the-job-training (OJT) for all department job functions.  

· Responsible for updates, recommended changes, enforcement, and distribution. 

· Serve as an escalation point for team members for situations not addressed within the standard operating procedures.  

  

2. People:  Monitor, coach and recommend additional training solutions for team members to maintain or exceed established standards of productivity, quality of customer interactions and accuracy of customer transactions.  

· Collect, document, and submit examples of personal effectiveness of team members to support the development of meaningful and valuable PEA(s). 

· Provide input for capacity planning, management of schedules (PTO), and some coaching/feedback with team members. 

· Coordinate or perform training for new team members and cross-training for existing team members. 

 

3. Work coordination:  Identify opportunities and allocate team resources effectively with regard to day-to-day functions and responsibilities to achieve the highest levels of quality, efficiency and performance.  

·  Ensure weekly work schedules reflect proper coverage to effectively maintain production levels.  

· Perform daily department functions as needed.  Complete special projects as assigned within allotted timeframes. 

· Research complex customer issues escalated by team members and resolve in a timely manner.