Clinical Program Manager, Full Time Sleep Center Bascom Palmer Eye Institute Miami, FL

Current Employees:

If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.

The University of Miami, Bascom Palmer Eye Institute, is seeking a full time Clinical Program Manager for the Sleep Center in Miami, Florida.

The Clinical Program Manager is responsible for managing and supporting various clinical specialties, programs, and initiatives. An employee in this position oversees administrative staff responsible for resolving patients’, physicians’, and staff’s concerns. They must also analyze clinical data, prepare reports and presentations for clinical and operational leadership, and lead initiatives in support of department growth and process optimization. The incumbent exercises considerable independent judgment and discretion in managing and carrying out daily activities while adhering to policies and procedures.

CORE JOB FUNCTIONS      

• Supervises, directs, and coordinates, through subordinate supervisors, assignments for program operations.

• Evaluates office production, revises procedures, and devises new forms to improve efficiency and workflow.

• Supervises clinical operation and quality assurance procedures.

• Implements projects and procedures to ensure program performance is exceeding expectations.

• Triages requests for patient appointments with appropriate staff.

• Oversees various personnel actions, including but not limited to, hiring, performance appraisals, disciplinary actions, termination, and other related activities.

• Performs assessment of needs within the organization and develops clinical programs to meet those needs.

• Maintains required records and reports statistics for administrative, quality assurance, and safety and control purposes.

• Coordinates the development, implementation, and evaluation of departmental or program area policies and procedures designed to improve operational efficiency.

• Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures. Ensures employees are trained on controls within the function and on University policy and procedures.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS                                                                                                         

Education: Bachelor’s degree in relevant field

Experience:

• Minimum 3 years experience in a leadership role within a clinical setting required.

• Experience supporting physicians and coordinating patient care activities required.

• Experience with an electronic medical record system (EMR) required (Epic preferred).

• Experience as a supervisor strongly preferred.

• Experience managing projects, implementing new technologies and processes, and performing data analytics preferred.  

Knowledge, Skills, and Attitudes:

• Knowledge of business and management principles

• Ability to direct, manage, implement, and evaluate department operations.

• Ability to establish department goals, and objectives that support the strategic plan.

• Ability to effectively plan, delegate and/or supervise the work of others.

• Ability to lead, motivate, develop, and train others.

Department Specific Summary                                                              

Under the direction of the Medical Director and Director of Business Operations, oversee and manage the Sleep Laboratory's daily operations. Supervise staff with input from the Medical Director and Chief Polysomnographic Technologist, monitor workflow, evaluate performance, establish procedures, and recommend systems for optimal performance. Addresses all staffing issues and support the overall team as needed.

Department Specific Funct