Assistant Senior Director of Communications

THE SALVATION ARMY

NORTH & CENTRAL ILLINOIS DIVISION

Divisional Headquarters

JOB DESCRIPTION

JOB TITLE:                      Assistant Senior Director of Communications     

LOCATION/DEPT:            Divisional Headquarters

PAY GRADE:                   410

PAY RANGE:                   $84,898-$104,000

 

WHO WE ARE

At The Salvation Army, we are dedicated to Doing the Most Good. We are made up of thousands of officers, soldiers, staff, volunteers, donors, and partners working together to holistically meet the physical, emotional, and spiritual needs of our most vulnerable neighbors.

 

JOB SUMMARY:

The Assistant Senior Director of Communications manages the day-to-day operations of the divisional communications team, ensuring alignment across content, media relations, digital engagement, and community outreach. This role facilitates internal communications, supports divisional storytelling and editorial strategy, and ensures that all communication initiatives reflect The Salvation Army’s mission and priorities.

 

The Assistant Senior Director of Communications collaborates with divisional leadership, supervises key communication staff, and maintains messaging consistency across the Chicago, Northen, and Central regions.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Operational Oversight & Team Coordination

• Implement divisional communications strategies, ensuring timely and effective execution.
• Manage workflows, project timelines, and content priorities to align with divisional objectives.
• Ensure cross-functional coordination between content development, regional relations, digital engagement, and public relations teams.
• Serve as the primary liaison between the Senior Director of Communications and divisional communications staff, ensuring collaboration and clear directives.
• Develop and monitor key performance indicators (KPIs) for communication effectiveness and team impact.

 

Internal Communications

• Lead the internal communications program, enhancing engagement among staff, officers, and volunteers.
• Oversee internal newsletters, executive messages, and organizational updates to reinforce strategic priorities.
• Partner with HR and divisional leadership to implement employee engagement initiatives and internal messaging strategies.
• Establish and maintain internal communication channels, ensuring timely and consistent messaging.

 

Content & Editorial Management

• Direct content development and editorial planning, ensuring consistent messaging across platforms.
• Oversee the Content Development Director in executing storytelling and messaging initiatives that support fundraising, public relations, and community engagement.
• Approve and refine communication materials, reports, and press releases for accuracy and alignment with The Salvation Army’s mission.
• Maintain editorial calendars and content strategies, ensuring timely execution of communication priorities.

 

Media & Public Relations

• Provide strategic guidance on public relations efforts, coordinating with the Network Relations Directors in each region.
• Oversee media relations, press materials, and public announcements, ensuring alignment with divisional goals.
• Develop and review crisis communication plans, ensuring preparedness and consistency across all media interactions.
• Strengthen relationships with media outlets, community stakeholders, and partner organizations to expand The Salvation Army’s public presence.

 

Digital & Multimedia Strategy

• Support the Digital Communications & Analytics Director in advancing social media, web content, and digital advertising strategies.
• Collaborate with the Senior Director of Creative & Production to align video, multi