We're Cruise, a self-driving service designed for the cities we love.

We’re building the world’s most advanced, self-driving vehicles to safely connect people to the places, things, and experiences they care about. We believe self-driving vehicles will help save lives, reshape cities, give back time in transit, and restore freedom of movement for many.

Cruisers have the opportunity to grow and develop while learning from leaders at the forefront of their fields. With a culture of internal mobility, there's an opportunity to thrive in a variety of disciplines. This is a place for dreamers and doers to succeed.

If you are looking to play a part in making a positive impact in the world by advancing the revolutionary work of self-driving cars, join us.

The Operations Excellence team is looking for a Technical Writer to partner with internal collaborators across Cruise to be responsible for the creation and maintenance of documentation for the Operations team. Ops Excellence is the team within Operations focused on the building and improvement of processes and communicating all relevant operational changes. In this position, you will be a key member of a fast-paced team as we design best-in-class processes to launch a fully driverless fleet. We're looking for adaptable, optimization-focused people who are excited by the idea of working on groundbreaking mobility technology!

What you’ll be doing:

• Counsel on, plan, draft, and maintain various documentation targeted towards technical and non-technical Operations teams. Documents will include SOPs, policies, work instructions, handbooks, manuals, in-application procedures, standards, etc.
• Partner and establish relationships with team members from engineering, product ops, service and technical ops, frontline operators, hardware, software, fleet, and project management (among others) to create ops documentation to enable teams to function consistently and efficiently
• Work closely with teammates responsible for document management, change control, safety, and training to lead doc updates and assist with communicating changes to appropriate teams
• Identify and orchestrate process improvements for document/content creation
• Conduct outreach to ops teams regarding gaps or inefficiencies in documentation
• Support updates to various Cruise content platforms, like Cruise’s internal wiki

 

What you must have:

• Experience in a technical writing role focused on advanced technology, operations, autonomous vehicles, robotics, or transportation
• BA/BS or equivalent years of experience
• Strong attention to detail and commitment to writing clear, concise, approachable, and accessible content
• An ability to convey complex or highly technical information into documentation for non-technical audiences
• Excellent content and time leadership skills, with the ability to meet tight and/or shifting timelines. Comfortable working in a fast-paced startup environment
• Ability to identify your own priorities and flexibility to adjust when needed
• High proficiency in G-suite applications and ability to learn new tools quickly

 

Bonus points!

• Experience Document and Content Management Systems
• Experience with Jira/other Atlassian products
• Experience with Confluence wiki products
• Previous experience as a technical writer in the autonomous transportation industry
• Certifications or other formal technical writing education
• Advanced degree in related field

 

The salary range for this position is $115,600 - 170,000. Compensation will vary depending on location, job-related knowledge, skills, and experience. You may also be offered a bonus, restricted stock units, and benefits. These ranges are subject to change.

Why Cruise?

• Our benefits are here to support the whole you:
• Medical / dental / vision, AD+D and life insurance
• Subsidized mental health benefits
• One Medical membership
• Flexible Spending Account 
• Monthly wellness stipend
• 401(k) match 
• Paid time off: vacation, sick, public health emergency, jury duty, bereavement and company holidays. 
• Paid parental, family care and medical leave
• Family care benefits: fertility benefits, Dependent Care Flexible Spending Account (subsidized by Cruise).
• Non-remote employees: Pre-tax Commuter Benefit Plan, healthy meals and snacks 
• CruiseFlex - a working policy for US-Based Cruisers that lets you and your manager find what working style is best for you, whether it’s primarily in-person, primarily at home or a combination of home and in-office time.

• <