Membership Associate

Job Description:

About the Team

The Wall Street Journal Leadership Institute is designed to help business leaders master a world of accelerating change. To succeed, they need not only good information — which the Wall Street Journal and Dow Jones have traditionally provided them — but also a means for continuously honing their abilities to manage their people through a daunting array of challenges — whether from disruptive new technologies, an evolving geopolitical landscape, a changing energy paradigm, rising stakeholder demands, or shifting workplace norms. The Leadership Institute consists of executive peer communities, a variety of content and experiences for members, and unique access to data only available within Dow Jones.

About the Role

We are looking for a highly organized Membership Associate to join our team. In this role, you will serve as the epicenter of the work streams related to all executive memberships, playing a crucial role in streamlining membership operations, updating member information systems, and project managing for internal stakeholders.

You Will:

Membership Administration

• Member onboarding and registration: Process new member applications, ensure accurate data entry into membership systems, and coordinate welcome materials.
• Maintain membership records: Regularly update and maintain accurate member information, including contact details, membership status, renewals, and special requests.
• Membership renewals and cancellations: Handle cancellations and assist in the reactivation of expired memberships when necessary.

Operations Support

• Reporting: Generate reports on membership growth, renewals, and sales activities to support team decision-making and performance tracking.

Information Systems Management

• Maintain membership database: Ensure membership records are accurately entered and up-to-date in the organization's membership database or CRM system (e.g., Salesforce, HubSpot, etc.).
• Data entry and updates: Perform regular data clean-ups and updates to ensure the integrity of membership data and prevent errors in member communication.
• Troubleshoot membership system issues: Work with the IT or support team to resolve any issues related to the membership platform, ensuring smooth operations for staff and members alike.

You Have:

• Bachelor's degree in Business Administration, Marketing, Communications, or a related field (or equivalent experience) preferred
• 0-2 years of experience in membership coordination, customer service, or administrative support, preferably in a membership-driven organization.
• Experience in membership management systems (e.g., CRM systems, Salesforce, HubSpot, or similar platforms).
• Strong organizational skills with the ability to handle multiple tasks and prioritize effectively.
• Attention to detail with an emphasis on maintaining accurate records and ensuring data integrity.
• Excellent communication skills, both verbal and written, with the ability to interact professionally with members, staff, and other stakeholders.
• Basic financial understanding for handling membership transactions, renewals, and billing-related tasks.
• Problem-solving skills: Ability to think critically and resolve issues independently or escalate when necessary.
• Tech-savvy: Comfort with software tools, data entry, and troubleshooting membership-related systems.
• Team player: Willingness to collaborate with sales, marketing, and operations teams to ensure smooth membership processes.

Our Benefits

• Comprehensive Healthcare Plans
• Paid Time Off
• Retirement Plans
• Comprehensive Medical, Dental and Vision Insurance Plans
• Education Benefits
• Paid Maternity and Paternity Leave
• Family Care Benefits
• Commuter Transit Program
• Subscription Discounts
• Employee Referral Program

Learn more about all our US benefits

Reasonable accommodation: Dow Jones,