Manager - Customer Quality

What we offer:

At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.

Group Summary:

Transforming mobility. Making automotive technology that is smarter, cleaner, safer and lighter. That’s what we’re passionate about at Magna Electronics, and we do it by creating world-class Electronic systems. We are a premier supplier for the global automotive industry with full capabilities in design, development, testing and manufacturing of complex Electronic systems. Our name stands for quality, environmental consciousness, and safety. Innovation is what drives us and we drive innovation. Dream big and create the future of mobility at Magna Electronics.

Job Responsibilities:

Plans, coordinates and directs the quality department to ensure quality on new and existing products and technology development are consistent with established standards. Develops and analyzes statistical data and product specifications to determine present standards and establish proposed quality and reliability expectancy of finished product. Formulates and maintains quality control objectives and coordinates objectives with production procedures. Plans, promotes and organizes training activities related to product quality and reliability. Investigates and adjusts customer complaints regarding quality.

As a Customer Quality Manager, you will be responsible to measure and improve quality performance of Magna Electronics products for key customers in the region, collaborating with a wide variety of cross functional groups. You will be responsible to lead and oversee the customer quality activities in our manufacturing locations as well as with our engineering, commercial and warranty engineers. The Customer Quality Manager leads the customer specific quality organization using structured problem solving in order to maintain visibility of our quality performance from a customer perspective

Your Responsibilities

Lead and drive the customer specific quality organization to improve performance metrics and reduce field risk. Maintain visibility and drive customer quality topics collaborating with cross functional organizations throughout the organization.

• Ensure that MAGNA ELECTRONICS has properly considered the Voice of the Customer ensuring sourceable performance is achieved and maintained on customer report cards covering all aspects of performance for 0KM and field Quality performance
• Use knowledge of the customer’s product and processes to drive customer satisfaction
• Represent MAGNA ELECTRONICS at customer meetings, conferences and training, assuring MAGNA ELECTRONICS is current and in compliance with customer quality requirements globally
• Manage customer ratings and score cards for Quality metrics to ensure accuracy of customer quality information and initiate steps to resolve inaccuracies
• Review and regularly report quality metrics for process adherence
• Develop presentations for quality reviews by both Magna Electronics and customer management groups
• Coordinate and manage Customer Improvement Plans, which include inputs from Manufacturing, Supplier Quality, Warranty, and Early Detection of issues
• Drive product focused quality risk reduction as a key decision maker and champion investigations to closure (speaker, amplifier, head unit) through effective problem solving and reporting
• Lead problem analysis and improvement efforts by applying, training and encouraging the use of quality tools - such as FMEA, DOE, SPC, Kaizen, Magna Electronics Production System, Red X, and Six-Sigma methodologies
• Establish, implement and maintain policies and practices related to customer support activities, including field support of customer assembly plants, ensuring fast response for all quality situations, including those related to product application in vehicles
• Manage and coordinate communication between the Magna Electronics manufacturing plants and customer support personnel, ensuring that a fast response and strong working relationship is achieved and maintained with the customer
• Direct Magna Electronics and contracted resources necessary for field containment activities, such as product software reflashing and assembly plant yard-hold management, which result from product issues already installed into vehicles
• Monitor/Audit manufacturing sites to communicate lessons learnt and best quality practices from site to si