Contact Center Representative

Build your career with a company that is rated a top 20 lender nationally for VA Home Loans!  Veterans First Mortgage is an FHA/VA home lender.  Come join a team that trains you from the ground up!  Veterans First Mortgage employees strive to give each and every borrower an exceptional customer experience. We have a visionary marketing team with a cutting-edge lead program.  Our in-house team of loan officers, processors, underwriters and closers share one goal: to make the loan process swift, simple and compliant.  Military members make up a large part of our demographic.  An increasing number of veterans are using their home loan benefits. Come take advantage of this momentum and feel a great satisfaction in helping those that serve our country.

For more information on Veterans First Mortgage, please visit http://www.veteransfirst.com/careers

Veterans First Mortgage is a consumer-direct lender that specializes in serving Veterans and the military community from its main loan center in Salt Lake City. We operate under Wintrust Financial Corporation, an Illinois-based bank. 

Why join us?

• An award-winning culture that supports Personal Growth, Respect, Trusted Relationships, All-in Approach, Employee Empowerment

• Competitive pay and benefits including medical, dental, vision, life, a 401k plan with a company match and tuition reimbursement, parental leave, employee assistance program (EAP), banking benefits, pet insurance … and more

• Generous paid time off and flexible work hours

• Opportunities to grow and develop in your career

• Promote-from-within culture

• You can make a difference!

• Veterans First holds Top Workplace awards from The Salt Lake Tribune and The San Diego Union-Tribune

Why join this team?

• Resources and care to ensure success from the moment you start: comprehensive two-week initial training period; ongoing coaching and routine Individual Development Plan meetings; friendly and inviting environment, with help and support always available

• Earn more than just an hourly wage:  initial hourly wage of $19.00 an hour, with uncapped monthly incentive based on performance metrics allowing motivated individuals to maximize their paychecks

• Grow with us: Our department promotes 100% from within; career opportunities in other departments open up, and our team members frequently fill those roles

• Flexibility to achieve the right work-life balance: Mon - Fri, 7 a.m. - 7 p.m. business hours; full-time schedules available with both morning and evening shifts; we accommodate school schedules and requests for shift changes the best that we can

What You’ll Do:

• Create a lasting first impression by being the initial response to prospective borrowers who submit online inquiries for information

• Re-engage and nurture past clients

• Gain an understanding of clients’ mortgage needs and verify submitted information

• Navigate CRM and enter client information

• Advance and introduce potential borrowers to licensed loan officers

Qualifications:

• Have strong interpersonal, oral, and written communication skills

• Enjoy engaging with people and nurturing relationships

• Be able to multitask, enter data accurately, and navigate CRM promptly

• Be goal-oriented and crave advancement within the company

• Previous call center experience preferred, but not required

Benefits:

Medical Insurance • Dental • Vision • Life insurance • Accidental death and dismemberment • Short-term and long term Disability Insurance • Parental Leave • Employee Assistance Program (EAP) • Traditional and Roth 401(k) with company match • Flexible Spending Account (FSA) • Employee Stock Purchase Plan at 5% discount • Critical Illness Insurance • Accident Insurance • Transportation and Commuting Benefits • Banking Benefits • Pet Insurance

Compensation:

The estimated hourly rate for this role is $19.00, with uncapped monthly incentive based on performance metrics. Actual pay rate may vary based on several factors, such as a candidate’s qualifications, skills, and experience.

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Since 1996, Veterans First Mortgage has helped over 100,000 borrowers obtain the American Dream of home