Air Customer Service Administrator JFK

CEVA Logistics is one of the leading logistics companies globally, with over 1,500 facilities in more than 170 countries offering a complete range of contract logistics, freight forwarding, transportation and distribution management services. It offers supply chain support, along with logistics consultation, industry specific customization, global level freight management and system implementation. 
 
At CEVA, we put people first and we strive for better ways in everything we do; our culture is embodied by Boldness, Imagination, Exemplary and Excellence. With these values at the core of our business, our workplace employs 110,000 diverse, cohesive team members who hold each other accountable and encourage each other to create a safe, and inclusive work environment.

Hourly Range: $26.44 - $28.84 

 

YOUR ROLE

Receives inbound freight shipments from points of origin by performing the following duties.

 

 WHAT ARE YOU GOING TO DO?

•  Receives freight, documentation and waybilling; assesses charges; and collects fees for shipments.. 
• Opens a file on the dedicated software system for each shipment received 
• Responds to inquires by fax, e-mail or telephone
• Negotiates with domestic customers, as intermediary for foreign customers, to resolve problems and arrive at mutual agreements.
•  Examine invoices and shipping manifests for conformity to tariff and customs regulations
•  Contracts customs officials to affect release of incoming freight and resolve customs delays
•   Itemizes changes, prepare freight bills, accept payments and issues refunds
•  Notifies consignees of delays in departure of shipment. Provides POD's to shippers if requested.
•   Examines documents such as invoices, bills of lading, and shipping statements, to verify conversion of merchandise weights or volumes into system used by   other country.
•   Contacts customs officials to affect release of incoming freight and resolve customs delays.
•   Itemizes charges, prepares freight bills, accepts payments and issues refunds.
•  Notifies consignees of delays in departure of shipment. Provides POD's to shippers if requested.
•  Examines documents such as invoices, bills of lading, and shipping statements, to verify conversion of merchandise weights or volumes into system used by other country.
•  Converts foreign currency figures into United States monetary equivalents, or domestic currency into foreign equivalents.
•   Calculates duties or tariffs to be paid on merchandise
•  Corresponds with foreign companies

 

WHAT ARE WE LOOKING FOR ?

 

•  Education and Experience: High School Diploma or GED, Minimum six months to one years related experience.
•  Customer focused.
• Ability to learn all aspects of the team’s work, and to provide cover and assistance on a regular basis.
• Good Analytical skills, strong PC skills
• Thorough knowledge and understanding of sea freight product /environment.
• Self-starter, disciplined with leadership and motivational abilities.,

 

 WHAT DO WE HAVE TO OFFER?

With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance. We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.  It is our goal that you will be compensated for your hard work and commitment, so if you’d like to work for one of the top Logistics providers in the world then let’s work together to help you find your new role.

 

 ABOUT TOMORROW

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