Customer Service Representative 1

Hetronic, a Methode Electronics Company, is seeking a Customer Service Representative 1 responsible for all customer inquiries and transactions. This position will act as a Methode front-line representative and requires professionalism, efficiency and accuracy.

Hetronic is the global leader in the design and manufacture of standard and configured industrial wireless Radio Remote Control (RRC) system solutions. We have designed and delivered over 500,000 wireless Radio Remote Control systems to over 3,000 customers during our 35+ years of operation. Our global network of trained and authorized re-sellers and service centers are available in over 50 countries to meet the immediate needs of our industrial equipment customers. To learn more, visit www.hetronic.com.  

Responsibilities:

• Provides order status and information support to customers

• Enters customer purchase orders into accounting and scheduling system

• Acts as customer representative to other internal departments

• Acts as corporate representative to the customer

• Works with Sales Engineers to communicate all aspects of customer orders with customer

• Assists the Sales Manager in all duties and other tasks as assigned

• Enters parts orders and confirm with customers

• Generates quotes in business system from Service Reports

• Follows-up on customer to submit purchase orders for service quotes

• Converts quotes to order

• Prepares credit paperwork for review and approval

• Other duties as assigned

Qualifications:

• High School diploma or equivalent

• Previous customer service experience in electronics industry preferred

• Strong attention to detail

• Ability to complete tasks independently and meet strict deadlines

• Ability to seek out new tasks and welcome new challenges in a fast-paced, customer- focused environment

• Ability to communicate effectively with customers and various levels of management both written and verbal

• Proficiency in MS Office products, such as Word, Excel and PowerPoint, Teams, etc.

• Ability to occasionally lift and/or move up to 15 pounds

Methode Electronics is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information and other legally protected characteristics per the EEO Poster available here . If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to recruiting@methode.com or call (708) 867-6777 and let us know the nature of your request and your contact information.