Fulfillment Associate - Document Management

Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right.

Who We Are: Wolters Kluwer: The world is a big place, find your place here.

What We Offer:  

The Fulfillment Associate role offers growth potential opportunities, professional development, an engaging small team environment, and amazing benefits.

What You'll be Doing:

As a Fulfillment Associate - Document Management and Processing, you will be responsible for preparing, reviewing, and submitting corporate filings with the Illinois Secretary of State. This role ensures accuracy, compliance with state requirements, and timely processing of business entity documents. The Specialist serves as a subject‑matter expert on Illinois corporate statutes, franchise tax rules, and filing procedures, providing guidance to internal teams and customers.

This position is ideal for someone who thrives in a detail‑oriented, deadline‑driven environment and enjoys navigating complex regulatory requirements.

Our Location: 600 S. Second Street Springfield, IL 62704

Hours: 8:00 a.m. - 5:00 p.m., Monday - Friday

Key Tasks:   

Filing & Compliance

• Prepare, review, and submit Illinois corporate filings, including:
  • Articles of Incorporation and Organization
  • Amendments, mergers, conversions, and dissolutions
  • Annual Reports and franchise tax filings
  • Reinstatements and assumed name filings
  • BCA 14.30, 5.10, 13.15, and related forms
• Ensure filings meet all statutory requirements and avoid rejections.
• Calculate Illinois franchise tax and penalties accurately.
• Monitor filing deadlines to maintain good standing for clients.

Customer & Internal Support

• Provide consultative guidance on Illinois filing requirements, turnaround times, and compliance obligations.
• Communicate filing status, issues, and resolutions clearly and professionally.
• Collaborate with internal teams (Fulfillment, SOP, Customer Service, Research) to resolve complex filing scenarios.

Quality & Process Management

• Maintain accurate documentation and records of all filings.
• Identify process improvements to reduce rejections and increase efficiency.
• Stay current on Illinois legislative and procedural changes affecting business filings.
• Assist with training new team members on Illinois processes and best practices.

You're a Great Fit if You Have:

• 2+ years of experience in corporate filings, legal compliance, or a related field
• Strong understanding of Illinois corporate statutes and Secretary of State procedures (preferred)
• High school diploma required; associate or bachelor’s degree a plus
• Excellent written and verbal communication skills
• Strong analytical and problem‑solving abilities
• High attention to detail and accuracy
• Proficiency with Microsoft Office (Word, Excel, Outlook) and data‑entry systems
• Ability to manage multiple deadlines in a fast‑paced environment
• Willingness to work overtime during peak periods
• Experience with franchise tax calculations
• Familiarity with corporate service providers or legal support environments
• Ability to interpret state statutes and procedural guidelines
• Strong customer‑service orientation
• The ability to work in the Springfield, IL office Monday - Friday. This is an in-office role

We are an incredibly supportive team that truly enjoys what we do and who we do it with. We play a key role within WK and assist in driving the daily success. If you have a passion for making a true difference within an organization, while working alongside a genuinely caring and supportive team, we highly encourage you to apply. #Bethedifference

Additional Information: 

Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available at