(Senior) Customer Success Manager

Who We Are

Verve has created a more efficient and privacy-focused way to buy and monetize advertising. Verve is an ecosystem of demand and supply technologies fusing data, media, and technology together to deliver results and growth to both advertisers and publishers–no matter the screen or location, no matter who, what, or where a customer is. With 30 offices across the globe and with an eye on servicing forward-thinking advertising customers, Verve’s solutions are trusted by more than 90 of the United States’ top 100 advertisers, 4,000 publishers globally, and the world’s top demand-side platforms. Learn more at www.verve.com.

Who You Are

As a strategic and accomplished Client Services manager with a proven track record in managing high-value client relationships and driving business growth, you possess a deep understanding of digital and programmatic advertising. You are adept at overseeing complex portfolios, identifying opportunities, and delivering measurable results. Comfortable engaging with C-level stakeholders and leading strategic discussions, you leverage data-driven insights and your strategic management skills to influence both internal teams and external partners. You thrive in high-growth environments and consistently demonstrate a proactive, solutions-oriented approach.

Location: Stockholm office (Stureplan 6)

What You Will Do

• Own and expand a portfolio of strategic, high-value clients, ensuring long-term success and revenue growth

• Develop and execute advanced client success strategies, aligning with overall business objectives to maximize client lifetime value

• Act as a strategic consultant, providing in-depth industry insights, performance analysis, and optimization recommendations

• Collaborate closely with senior leadership across Sales, Product, and Marketing to drive innovation, enhance offerings, and shape the future of the Match2One/Verve platform

• Lead client onboarding and transformation initiatives, ensuring seamless adoption of our technology and best practices

• Champion the voice of the customer, influencing product roadmaps and feature development to align with evolving market needs

• Drive operational excellence, supporting team members, and refining internal processes to enhance efficiency and effectiveness

Requirements

What You Will Bring

• 3+ years (mid) or 5+ years (senior) of digital advertising experience in Customer Success, with at least 1 year in programmatic

• Fluent English is a must, and Swedish language skills as an advantage 

• Expertise in strategic account management, including growing enterprise-level accounts and managing multi-stakeholder relationships

• Deep knowledge of RTB, DSPs, ad exchanges, aggregators, ad servers, and optimization platforms

• Strong analytical capabilities, with experience in performance marketing and proficiency in Excel for advanced data analysis

• Exceptional business acumen, with the ability to identify revenue opportunities and drive commercial impact

• A results-driven mindset, coupled with outstanding communication and negotiation skills, allows you to influence at all levels

• A track record of leadership, mentoring, and driving best-in-class customer success initiatives within fast-paced environments

What We Offer

• Be part of a multicultural team that is bringing advertising to the next level

• You will learn and evolve in an empowering environment characterized by entrepreneurial actions

• Responsibility, independence, and an opportunity to participate in projects that have a significant impact on Verve’s success

• 3 Wellness days per year (in Q1, Q2 & Q3) and Employee Assistance Program to help you maintain your well-being 

• Enhance your professional skills with a yearly training budget and improve your language skills through German and/or English classes

• Work and Travel Program (monthly raffle after 2 years of employment) 

• We are eager to build a great team together and we appreciate your help through our Employee Referral Bonus 

• Align your interests with the company's success and take part in our Employee Shares Purchase Plan