Director, Customer Success

As a Director, Customer Success, you will hire and develop multiple teams, coaching first line managers and individual contributors to success. This role ultimately impacts our customer experience, growth, and retention at scale. This person will oversee the growth of teams that are responsible for ensuring our customers realize value from their Datadog products. This team is also responsible for identifying new customer business objectives, where other Datadog platform products can help, resulting in account expansion.  Your teams will own the customer relationships and ultimately drive customer loyalty through growth and retention. This is an exciting opportunity to join a company that is a leader in the space and is expecting exponential growth in EMEA.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.  Expectations are 3 days/week in office.We value spending time with our customers meaning that travel is required for this role, up to 25% of the working year. 

What You’ll Do:

• Continue building out our regional teams; prioritizing talent attraction, retention, and development ultimately creating a strong eco-system of high performance teams 

• Drive the productivity, effectiveness of our Customer Success efforts in EMEA

• Motivate managers in building teams that work proactively to foster customer relationships, achieving trust and revenue growth on a consistent basis

• Take ultimate ownership of all account relationships and manage customer and team escalations

• Drive optimal team performance: pipelines, forecasts, deal strategy and negotiations and working with customers to drive adoption of new Datadog features and products 

• Collaborate with global peers and regional cross-functional teams to deliver growth in all areas of priority 

• Balance autonomy with effective communication harmoniously, focusing on circulating the right information, at the right time, to the right people

Who You Are:

• 8+ years of experience Account Management or Customer Success, with a minimum 3 years in the SaaS space

• Someone with 3+ years of experience overseeing a high performing team of Customer Success Managers, also having managed a team of first line managers during this time

• Proven in your track record of success in negotiating contract terms and overcoming pricing objections for renewal and up-sell opportunities

• Familiar with the B2B tech space or with subscription based software preferred

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your experience, we encourage you to apply.

Benefits and Growth:

• Best-in-breed onboarding

• Sales training in MEDDIC and Command of the Message 

• An inclusive company culture, opportunity to join our Community Guilds

• Intra-departmental mentor and buddy program for in-house networking 

• Continuous professional development, product training, and career pathing 

• New hire stock equity (RSU) and employee stock purchase plan (ESPP)

• Generous global benefits

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

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About Datadog: 

Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers’ entire technology stacks. Built by engineers, for engineers, Datadog is used by organizations of all sizes across a wide range of industries. Together, we champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth. Join the pack and become part of a collaborative, pragmatic, and thoughtful people-first community where we solve tough problems, take smart risks, and celebrate one another. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.

Equal Opportunity at Datadog:

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