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Account Operations Specialist- Level I, II & Senior
Cox EnterprisesBelcamp, MD - 4805 Philadelphia Rd, United States, United Statesfull_timeVerifiedPosted 19 Jun 2026
💰 $60,000/yr($40,000/yr – $60,000/yr)
About the role
Company
Cox Automotive - USAJob Family Group
Job Profile
Management Level
Flexible Work Option
Travel %
Work Shift
Compensation
Hourly base pay rate is $20.00 - $30.00/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.Job Description
Account Operations Specialist I
Summary
Entry‑level role focused on foundational account support, vehicle readiness, and learning auction processes and systems.
Minimum Qualifications
- High School Diploma or GED
- Generally less than 2 years of related experience
- Valid driver’s license and safe driving record
- Basic proficiency with Microsoft Office (Outlook, Excel)
- Strong communication and teamwork skills
Key Responsibilities
- Support vehicle sale preparation and lineup accuracy
- Assist with monitoring reconditioning processes
- Perform basic audits of condition reports and images
- Partner with internal teams to support client needs
Preferred Qualifications
- Prior experience in automotive, logistics, or transportation environments
- Basic auto body or reconditioning knowledge
Account Operations Specialist II
Summary
Intermediate role with increased accountability for account execution, vehicle quality, and client communication.
Minimum Qualifications
- High School Diploma or GED
- 2–3 years of related experience
- Valid driver’s license and safe driving record
- Strong written and verbal communication skills
Key Responsibilities
- All responsibilities of the Specialist I plus:
- Manage assigned account activities and client communications
- Review and approve vehicle repair and reconditioning recommendations
- Coordinate vehicle movement and readiness across departments
- Partner with sales teams to ensure a unified client experience
Preferred Qualifications
- Experience working directly with commercial or dealer clients
- Knowledge of auction operations and reconditioning workflows
Senior Account Operations Specialist
Summary
Advanced individual contributor role supporting complex, high‑volume, or high‑touch accounts.
Minimum Qualifications
- High School Diploma or GED
- 5+ years of experience, with a minimum of 5 years in the automotive industry
- Valid driver’s license and safe driving record
- Prior vehicle reconditioning or auto body experience
- Advanced knowledge of condition reports, inspections, and reconditioning standards
Key Responsibilities
- All responsibilities of the Specialist I & II plus:
- Manage complex client accounts and intricate SLAs
- Lead audits of condition reports, imaging, and announcements
- Coordinate redemptions and ensure compliance with PII policies
- Serve as an advisor to less senior team members
Preferred Qualifications
- Proven analytical skills and ability to prioritize in fast‑paced environments
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