Digital Solutions, Senior Product Owner

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.

Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Summary

The Senior Product Consultant / Product Owner plays a key role within the Digital Solutions team, shaping the strategy, development, and delivery of client-facing digital products, data services, reporting capabilities, APIs, and self-service solutions across the institutional financial services landscape.

The role is responsible for identifying market opportunities, understanding client needs, and translating business objectives into scalable digital capabilities that deliver measurable value. Working closely with Product Leadership, Technology, Operations, Relationship Management, and clients, the individual serves as a key link between product vision and execution.

The successful candidate will combine deep institutional financial services expertise with modern product management practices to develop innovative digital capabilities that enhance client experience, increase self-service adoption, improve operational efficiency, and support business growth.

The role supports Product Management lifecycle activities including customer discovery, market analysis, product strategy, roadmap development, value measurement, launch planning, and post-launch assessment. The individual will influence product direction through direct engagement with clients, business stakeholders, and end users while leading delivery through Agile product teams.

Working Model: Hybrid

We have a balanced hybrid working model to ensure you get the flexibility you need, and the successful candidate will spend their time between working in the office and working from home.

Other Major Duties Include

• Partner with clients, end users, and business stakeholders to understand strategic objectives, identify emerging opportunities, validate product concepts, and influence the product vision, strategy, and long-term roadmap.
• Lead client workshops, product demonstrations, prototype reviews, and feature walkthroughs to gather feedback, validate solutions, and ensure product development remains aligned with market demands and client expectations.
• Collaborate with Digital Product Management to help define the strategic direction, vision, and roadmap for digital products, data services, APIs, reporting, and client self-service capabilities.
• Translate product vision and strategy into actionable deliverables, leading backlog prioritisation and cross-functional execution to ensure successful delivery and measurable business value.
• Serve as a trusted advisor to clients and internal stakeholders, translating business objectives and servicing requirements into scalable product capabilities and digital solutions.
• Drive the evolution of data-first client experiences across APIs, digital reporting, data services, sFTP delivery channels, client portals, and self-service capabilities.
• Maintain ownership of product roadmaps, requirements, user stories, acceptance criteria, release readiness, and adoption planning.
• Partner with Technology, Operations, Relationship Management, Sales, and Product Management teams to deliver measurable client and business outcomes.
• Identify opportunities to improve client experience, operational efficiency, automation, and digital self-service adoption.
• Monitor client feedback, market trends, competitor offerings, and industry developments to inform product strategy and investment priorities.
• Champion Agile and product management best practices, ensuring effective collaboration across cross-functional delivery teams.
• Support business case development, investment planning, prioritisation processes, and ongoing value realisation activities.
• Establish, monitor, and report on product success metrics, utilisation, adoption, and client satisfaction indicators.
• Manage dependencies, risks, stakeholder expectations, and change impacts throughout the product lifecycle.
• Remain current on regulatory developments, emerging technologies, and industry trends impacting Asset Servicing, Asset Management