Commercial CX Analytics Intern - Summer 2026

Help us change lives

At Exact Sciences, we’re helping change how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life while you’re working to help others.

Position Overview

This Commercial Customer Experience (CX) Analytics Intern position will support the  commercial analytics team, focusing on  customer experience effectiveness. The intern will design and evaluate A/B tests, report on customer experience initiatives, and visualize results. In addition to the stated duties, this position will also assist in developing reports and Tableau dashboards to track performance and progress toward goals. 

Join us in Madison, WI for a full-time, 12-week internship during summer 2026! The program is expected to begin in late May or early June. Qualified candidates may be eligible for a relocation stipend.

Essential Duties 

Include, but are not limited to, the following: 

• Query and analyze data to provide insights into customer experience performance, preparing regular reports and presentations summarizing findings. 

• Support the development and enhancement of Tableau dashboards for optimal user experience. Ensure customer experience teams can easily access and interpret performance metrics. 

• Design and evaluate customer experience A/B tests to improve operational metrics and customer satisfaction 

• Identify growth opportunities by assessing customer experience team performance against key benchmarks and recommending areas for improvement. 

• Collaborate with cross-functional teams, including CX and commercial analytics, to provide actionable insights and recommendations. 

• Apply strong analytical and problem-solving skills to interpret data and generate insights for improvement. 

• Display effective communication skills to convey analysis results and recommendations to the customer experience and analytics teams. 

• Display unwavering attention to detail to ensure accuracy in data analysis and reporting. 

• Support the development of user guides and documentation for dashboards to assist in user inquiries and dashboard troubleshooting. 

• Exercise the ability to work independently and as part of a team in a dynamic environment, showing flexibility and initiative. 

• Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork. 

• Support and comply with the company’s Quality Management System policies and procedures. 

• Maintain regular and reliable attendance. 

• Ability to act with an inclusion mindset and model these behaviors for the organization. 

• Ability to work designated schedule. 

• Ability to work nights and/or weekends, as needed. 

• Ability to work overtime, as needed. 

• Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 80% of a typical working day. 

• Ability to work on a computer and phone simultaneously. 

• Ability to use a telephone through a headset.