Technical Account Manager

Hypori Inc, a leading provider of SaaS cybersecurity solutions, is transforming secure mobility for federal and commercial customers, including the United States Army. Hypori’s secure virtual workspace enables users to access critical data and apps from any mobile device without compromising user privacy. From commercial IP to national security level intel, Hypori protects critical data from every type of threat. Learn more at https://hypori.com.

About Hypori 

Hypori, a leading provider of SaaS cybersecurity solutions, with a focus on transforming secure mobility for both Federal and Commercial customers, including the United States Army. Hypori’s secure virtual workspace allows users to access critical data and applications through any mobile device while maintaining user privacy. Hypori is committed to protecting critical data from all types of threats. 

Position Overview:  

Hypori is seeking a highly motivated and customer-focused Technical Account Manager (TAM) to join our team. The TAM will play a crucial role in ensuring the success and satisfaction of our clients by serving as their primary point of contact for technical inquiries, issue resolution, and strategic guidance. The ideal candidate will possess a strong technical background, excellent communication skills, and a passion for delivering outstanding customer service. This role is onsite at the customer location and the candidate must reside within the Greater DC, Maryland, and Virginia (DMV) and requires a TS/SCI with CI poly.  

 

Responsibilities: 

• Serve as the main point of contact for designated enterprise clients, building and maintaining strong relationships with key stakeholders. 

• Understand clients' business objectives and technical requirements, providing strategic guidance and best practices to help them maximize the value of our product. 

• Proactively monitor client usage and performance metrics, identifying opportunities for optimization and expansion. 

• Collaborate closely with cross-functional teams including Sales, Product Development, Engineering, and Support to address client needs and drive resolution of technical issues. 

• Lead regular meetings and check-ins with clients to review performance, address concerns, and gather feedback. 

• Manage escalations and coordinate resources to ensure timely resolution of critical issues, keeping clients informed throughout the process. 

• Act as an advocate for clients within the organization, championing their needs and influencing product roadmap decisions. 

• Contribute to the development of internal processes, documentation, and training materials to improve service delivery and customer satisfaction. 

• Continuously seek opportunities to add value and exceed client expectations, driving retention and expansion of client accounts. 

• Stay informed about industry trends, emerging technologies, and competitive landscape, sharing insights and recommendations with clients and internal teams. 

Qualifications: 

• Must have Top Secret/SCI Clearance with a CI poly or the ability to obtain a CI poly.  

• Must reside within the DC, Maryland, or Virginia (DMV) area, as this is an onsite position.  

• Bachelor’s degree in computer science, Information Technology, or related field (or equivalent experience). 

• Proven experience (5+ years) in a client-facing role such as Technical Account Management, Customer Success, or consulting, preferably within the SaaS industry. 

• Strong understanding of cloud computing concepts, web technologies, and software development lifecycle. 

• Excellent problem-solving skills with the ability to analyze complex technical issues and drive resolution. 

• Exceptional communication and interpersonal skills, with the ability to effectively convey technical information to both technical and non-technical audiences. 

• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorit