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Position Summary

The Corporate Functions Senior Business Systems Analyst (BSA) working in Corporate Functions plays a key role in bridging the gap between business needs and technical solutions. The ideal candidate will collaborate closely with cross-functional teams to analyze business requirements, design and implement system solutions, and ensure seamless integration and functionality.  The candidate will deliver results while on a product team utilizing Agile methodologies, ensuring iterative development, continuous improvement, and timely delivery of high-quality solutions.

Key Responsibilities

• Leads improvement recommendations and presents effectively to senior and executive management and global teams.
• Presents and leads client meetings with the business and development teams. Communicates with senior leaders for understanding and execution of cross functional complex processes and applications to solve for client requirements.
• Provides recommendations for appropriate systems alternatives and/or enhancements to current systems.
• Partners with business teams to develop ways to investigate business performance and other measures to gain insight and drive business planning.
• Leads and serves as a senior resource on cost-benefit and return on investment analyses for proposed systems to aid management in making implementation decisions.
• Serves as a resource to colleagues, mentors and helps improve the team’s abilities around all IT Service Management (ITSM) disciplines deployed.
• Leads the development and execution of cross-functional testing strategies and collaborates with product owners, solution architects, developers, and QA engineers to ensure accurate implementation of requirements; supports data-driven initiatives through SQL-based analysis, data validation, and oversight of data migration, ETL testing, and data quality efforts.
• Leads the planning, conducting and documenting of user stories, user feedback. Effectively communicates feedback with senior leaders for technology improvement.

Education and Experience

• Bachelor’s Degree in Information Systems preferred, related field or equivalent experience.
• 5+ years of relevant experience required
• Experience with ServiceNow is preferred.
• Experience with Azure DevOps for agile process management is preferred.

Skills

• Agile Methodologies – Agile project management is an iterative approach to delivering a project throughout its life cycle, taking incremental steps towards the completion of a project
• Analytical Thinking - Strong problem-solving skills to identify architectural challenges, analyze requirements, evaluate options, and propose effective solutions.
• Authentic Communicator - Expresses ideas and information, both verbally and in writing, clearly and credibly. Listens to understand and fosters constructive dialogue.
• Business Analysis - Analyzing current business state within the context of future business state expectations and determining whether new business strategies are needed to address existing issues or meet new needs. Estimating the level of effort to enhance or expand current business strategies.
• Business Partner Relations - The process of acting as a trusted advisor and building strong relationships with colleagues and the business to drive business performance.
• Business Process Modeling & Redesign - Execution of key business process with the objective of achieving a quantum jump in performance measures such as return on investment (ROI), cost reduction, and quality of service.
• Change Management – The process of controlled identification, planning and implementation of required initiatives to prepare, support and help individuals, teams and organizations to navigate through change.
• Continuous Improvement Mindset - Identifies and leads opportunities for continuous improvement and value creation, both incremental and large-scale.
• Incident Management – Ensuring that any incidents affecting processes and performances of relevant technology services or systems are managed appropriately to mitigate risk and minimize disruption.
• Quality Assurance (QA) – The process to ensure organizational activities are designed to ensure that an organization is providing the best possible product or service to customers.
• Requirements Management - The process of documenting, analyzing, tracing, prioritizing and agreeing on requirements and then controlling change while also communicating to relevant