Clinical Care Manager (LPC, LCSW, PLPC, LMSW) - Crisis Center

Job Description:

Job Title: Clinical Care Manager (LPC, LCSW, PLPC, LMSW)

Location: Kirksville, MO
Department: Behavioral Crisis Center – Rapid Access Unit
Employment Type: Full-time
Shift: Monday – Friday, 8:00 A.M. – 5:00 P.M. (with on-call responsibilities)

Job Summary:

Are you a compassionate behavioral health professional ready to lead a team making a real impact? Join our team as a Clinical Care Manager in our Behavioral Crisis Center – Rapid Access Unit. In this leadership role, you’ll guide a multidisciplinary team providing immediate, high-quality care to individuals in crisis—helping them find stability and hope when they need it most.

Position Perks & Benefits:

• 29 Days of PTO

• Eligibility for HRSA Loan Repayment (eligibility requirements apply)

• Comprehensive Employee Benefits Package – health, dental, vision, retirement, life & more

• Competitive 401(k) Retirement Savings Plan – up to 5% match for Part-Time and Full-Time employees

• Company-paid basic life insurance

• Emergency Medical Leave Program

• Flexible Spending Accounts – healthcare and dependent care

• Health & Wellness Program

• Employee Assistance Program (EAP)

• Employee Discount Program

• Mileage Reimbursement (when applicable)

Key Responsibilities:

• Supervise front-line behavioral health staff and provide after-hours on-call support

• Manage client care concerns and delegate interventions appropriately

• Assist in hiring, onboarding, and training new staff

• Conduct regular staff meetings, supervision sessions, and performance evaluations

• Serve as liaison between leadership and clinical staff

• Monitor and improve workflow processes in collaboration with leadership

• Review and audit clinical documentation for accuracy and timeliness

• Submit monthly data reports to the Department of Mental Health and other entities

• Order supplies and manage equipment needs for the Rapid Access Unit

• Develop and implement corrective action plans in coordination with HR and leadership

• Support community outreach and referral pathway development

• Manage staff schedules, timecards, and workday requests

• Coordinate facility maintenance, safety inspections, and emergency drills

Education and/or Experience Qualifications:

• Education: Master’s degree in a human services field

• Licensure: Active or provisionally licensed LCSW, LPC, PLPC, LMSW, or PsyD

• Experience: Minimum 1-year post-licensure preferred; experience in medical or psychiatric settings a plus

Additional Qualifications:

• Strong leadership and team-building skills

• Excellent written and verbal communication abilities

• Proficiency in electronic health records and documentation standards

• Ability to manage multiple priorities and solve problems effectively

• Commitment to confidentiality and safeguarding protected health information

• Ability to interpret clinical data and documentation

• Strong organizational and time management skills

Ready to make a difference? Apply today and help us transform crisis care in our community!

Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.<