Delivery Specialist-Temporary-Virtual

Amazing Opportunity and Great Place to Work!

Are you looking for a new opportunity to work in a goal-oriented team?

Our story

At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”  We are passionate about connecting purpose with impact.  Alight empowers clients to build a healthier and more financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, navigation, and absence management.

Our Benefits

With a comprehensive total rewards package, Alight offers programs and plans that support your mind, body, wallet, and life. Benefits include health, dental and vision coverages starting Day One. Additionally, Alight colleagues enjoy wellbeing programs, retirement plans with contribution matching, generous time off, parental leave, continuing education, and career growth opportunities – all within a thriving global organization.

Flexible Working

So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 6 years in a row.

Great Place to Work

Thanks to the work of every colleague, Alight has received multiple awards of recognition including “Great Place to Work” for the past 7 years and Fortune’s “Best Companies to Work For.” To learn more about our company culture and awards Click Here.

If you, Champion People, seek to Grow with Purpose, and embody the meaning of Be Alight – We invite you to join our team!  Learn more at careers.alight.com. 

About the Role

The Delivery Specialist is accountable for supporting their team in providing outstanding service delivery for the enterprise. Manages projects to ensure timely completion of deliverables, achievement of objectives, and meeting or exceeding operational measures.

Responsibilities

• Supporting end to end enterprise service delivery including agent pre-onboarding, licensing, contracting, and certifications.
• Handling complex tasks such as escalations, report analysis, and communication to key stakeholders independently.
• Managing projects, coordinating with clients, carriers, third parties, and other company services.
• Building personal domain, plan, and regulatory knowledge through formal learning and on the job learning experiences.
• Monitoring and tracking service-related metrics to ensure processes meet or exceed targets and identify process improvement opportunities.
• Managing multiple carrier agent readiness to sell processes.
• Partnering with carrier contacts to document the readiness process, communicate status updates, report issues/risks, and obtain resolution.

Requirements

• Show organization skills with the ability to multi-task and drive and prioritize own work.
• Exhibit skills in attention to detail, written and verbal communication, presentation, and problem solving. Have analytical, listening, and interpersonal skills.
• Enhanced knowledge of administrative systems and processes.
• Experience in the use of collaboration software tools in a remote office environment.
• Experience and education in business or equivalent work experience required.
• Enhanced to Expert knowledge of Microsoft applications Word and Excel, WebEx Teams, and Microsoft Teams.

Application and Interview

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Alight requires all virtual interviews to be conducted on video.  Please be aware that Alight is a camera-on culture