Associate Technical Program Manager

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

Team & Role

At ServiceNow, we embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products. We are Design advocates who are responsible for leading the successful execution and delivery of flexible and holistic programs and processes to enable delightful product experiences. Design Program Managers are creative problem solvers and team leaders by nature, dedicated to building impactful relationships, improving team cohesion and creating efficiencies in the design process.

Learn more about our team here https://www.linkedin.com/company/servicenow/life/userexperience/

What you get to do in this role:

• You will collaborate with designers and team leads in coordinating and organizing program deliverables throughout the Design Lifecyle.
• Act as a bridge between design teams and cross-functional partners
• Identify, communicate, and resolve issues in a timely manner
• Enable design teams to scale by creating simplified dashboards and alerts

Qualifications

Preferred Qualifications:

• 0-1 years of professional project experience ideally within a creative team
• A go-getter, ambitious problem solver with a growth mindset.
• Working knowledge of design thinking best practices, basic product design processes, and basic project management techniques.
• Comfortable interacting with various types of people and roles, either in presentation setting, informal stakeholder interviews, or large meetings.
• Clear communicator with strong active listening skills

Basic Qualifications

in Business Management, Computer Information Systems (CIS), Management Information Systems (MIS), Operations and Information Management (OIM) or other equivalent combination of education and experience.

• Currently enrolled in an accredited university as a full-time student, or recent graduate. Pursuing a Bachelors in Business Management, Computer Information Systems (CIS), Management Information Systems (MIS), Operations and Information Management (OIM) or other equivalent.
• Graduating/Graduated between May 2023 - August 2024 
• Ability to start on one of the following cohort start dates:
  • June 17th 2024
  • July 8th 2024
  • August 19th 2024
• Experience working on and managing large projects or programs with cross-functional teams.
• Deliver solutions and strategies while mitigating or removing obstacles.
• Experience utilizing software to keep projects organized, track metrics, and report on progress.

JV22

For positions in the Seattle metro/Kirkland areas, we offer a base pay of $106,100 - $153,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary