Inside Sales Associate

We're looking for an Inside Sales Associate to join our growing office in Mason, OH! 

What you’ll do:

• Receive and respond to phone, e-mail and web-based inquiries regarding technical data/support, price, delivery, or application information from customers and representatives.
• Develop clear and effective quotations for current and prospective customers, representatives and/or Regional Sales or Industry Sales.
• Complete proactive open quote follow-up or new product information phone calls.
• Establishes, develops and maintains relationships with current customers, prospective customers, Outside Sales and/or representatives to generate new business for the organization’s products and services.
• Support new business development activities by follow-up phone calls on sales leads, as required.
• Resolves customer complaints by investigating problems, developing solutions and making recommendations to management.
• Back-up Inside Sales team with phone calls and email support as needed. Must address customers’ issues and ensure effective and responsive problem resolution.

What you'll need:

• Two year degree, preferably in a technical field.
• 1+ year(s) customer service or sales experience.
• OR equivalent combination of education and experience
• CRM System experience