E-commerce Operations Director

For our Galary in Miami (Florida) we are looking for an E-commerce Operations Director to join our team. As E-commerce Operations Director, you will take full ownership of our online operations in North America. From logistics and fulfillment to customer experience and process optimization, you’ll make sure everything runs smoothly and efficiently as we scale. This is a role for a builder: someone who thrives in a fast-paced environment, sees opportunities everywhere, and knows how to turn ideas into scalable solutions.

Responsibility

The following tasks are your main responsibilities:

• Own and streamline end-to-end e-commerce operations: order flow, fulfillment, logistics, returns, and customer care.

• Build scalable processes to support rapid growth while keeping a sharp eye on customer satisfaction.

• Collaborate with marketing, product, and IT to align operations with business goals.

• Define and monitor KPIs to track growth, efficiency, and service performance.

• Negotiate and manage relationships with logistics, tech, and service partners.

• Identify opportunities for automation and new tools that improve speed, accuracy, and efficiency.

• Build and lead a lean, high-performing operations team in Miami.

• Act as a key driver in our U.S. digital growth strategy.

Are you ready to take ownership of our e-commerce operations and play a key role in our U.S. growth strategy? Apply now and help us build the future of digital commerce.

Requirements

Our ideal candidate:

You are representative, pro active and have a high level op responsibility, besides that you are/have:

• 8+ years of experience in commerce operations, logistics, or supply chain, ideally in retail, consumer goods, or lifestyle brands.

• Data-driven mindset with strong analytical and problem-solving skills.

• A hands-on leader who can think strategically but also dive into details when needed.

• Strong communication and stakeholder management skills.

• Commercially sharp with a passion for growth, innovation, and customer success.

• Fluent in English; Dutch is a plus.
  
  * Please notice that an assessment will be part of the recruitment procedure for this role and that you must be a permanent residence of the USA (who preferably lives in Miami) to apply for this job.

About us

We are a fast-growing international design brand with big ambitions in the U.S. market. Known for our innovative collections and premium customer experience, we are scaling up our digital presence to meet the growing demand for our products online. To accelerate this journey, we are looking for a hands-on, entrepreneurial E-commerce Operations Director to join our Miami team.

Interested and/or questions?

Apply now! or contact Dennis Hendriks (VP Operations USA) via dhendriks@eichholtz.com.